Summary
Work History
Education
Skills
Languages
Timeline
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Flora Thirichelvam

Montreal,QC

Summary

Dynamic professional with a proven track record at Lanka Orix Leasing Company, excelling in training and mentoring staff to enhance customer service and operational efficiency. Skilled in managing accounts and streamlining processes, I am goal-oriented and committed to achieving high standards in team performance and client satisfaction. Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Work History

Supervisor

MADA Community Center
Montreal , Canada
09.2025 - 11.2025
  • Supervised food preparation and service to ensure compliance with health and safety standards.
  • Trained staff on proper food handling techniques and equipment use.
  • Assisted in inventory management, tracking supplies to minimize waste.
  • Kept costs under control by managing portions and minimizing food waste caused by overcooking.
  • Trained and mentored staff, fostering a collaborative and efficient work environment.

Administrative Clerk

RD International
Montreal, QC, Canada
04.2025 - 07.2025
  • Processed incoming correspondence and documents efficiently.
  • Maintained organized filing systems for easy access to records.
  • Assisted in scheduling meetings and coordinating appointments.
  • Managed office supplies inventory, ensuring timely replenishment.

Call Center Supervisor

Lanka Orix Leasing Company
02.2008 - 01.2023
  • Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
  • Trained and mentored new team members on effective call handling techniques.
  • Monitored call metrics and provided feedback for performance improvement.
  • Conducted regular team meetings to discuss performance, goals, and best practices.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement Supervised [30 Branches] [Team Leader] s in providing excellent customer service to callers requiring assistance

Accounts Assistant

National Savings Bank
Anuradhapura, Sri Lanka, Sri Lanka
01.2002 - 01.2006
  • Managed accounts payable and receivable, ensuring timely processing of invoices.
  • Assisted in financial reporting, maintaining accurate records and compliance with regulations.
  • Streamlined data entry processes, improving efficiency and reducing errors in financial documentation.
  • Coordinated monthly reconciliations, identifying discrepancies and resolving issues with stakeholders.
  • Processed daily transactions accurately, ensuring compliance with banking regulations.

Education

High School Diploma -

Technical College Anuradhapura, Secretarial Practice
Mihintale ,Anuradhapura
01-2019

High School Diploma -

Rajarata University of Sri Lanka
Anuradhapura ,Sri Lanka
01-2001

High School Diploma -

Vivekanadha Tamil College
Anuradhapura,Sri Lanka
12-1996

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Decision-making
  • Team building

Languages

English
Full Professional
Tamil
Native or Bilingual

Timeline

Supervisor

MADA Community Center
09.2025 - 11.2025

Administrative Clerk

RD International
04.2025 - 07.2025

Call Center Supervisor

Lanka Orix Leasing Company
02.2008 - 01.2023

Accounts Assistant

National Savings Bank
01.2002 - 01.2006

High School Diploma -

Technical College Anuradhapura, Secretarial Practice

High School Diploma -

Rajarata University of Sri Lanka

High School Diploma -

Vivekanadha Tamil College

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Flora Thirichelvam