Flora Gnenz
Edmonton,AB
Summary
I have played a high competitive level of volleyball and soccer for years, which has taught me the value of teamwork and cooperation. Those skills I learned in sports, have made me the person I bring to the job today. I am a very hard worker, with a strong work ethic, and will always give 100% to everything I do. I am a very outgoing, friendly, positive, and extroverted individual. These qualities help me to have good communication skills and work well with others. I am also able to use these skills in a sales environment because I listen to what people are looking for, and am able to provide suggestions for purchases in a positive, respectful manner.
Overview
4
4
years of professional experience
Work History
Hostess
Julio's Barrio
04.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess
Malt And Mortar
04.2021 - 04.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Data Entry/Bookkeeping
Liquid Gold Enterprises
01.2019 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Counting money and entering details accurately into spreadsheet.
Education
High School Diploma -
Montverde Academy
Montverde,FL05.2023
Grade 10 - 11
Strathcona Composite High School
Edmonton, AB06.2022
Skills
- Cash and Transaction Handling
- Table Setting Arrangements
- Customer Loyalty
- Hospitality and Accommodation
- Dining Customer Service
- Active Listening and Communication
- Table Bussing
- Ensuring smooth operations of the restaurant
- Front- and Back-Of-House Coordination
Affiliations
- Soup Kitchen - Helped feed the homeless
- Scottish United Soccer Club - Coached little kids in soccer
- Festival Of Trees - Helped direct people where to go
- Wesley Academy Roots To Wings - Served food as a waitress
- National Training Center - Assisted with swim meets
Timeline
Hostess
Julio's Barrio
04.2022 - Current
Hostess
Malt And Mortar
04.2021 - 04.2022
Data Entry/Bookkeeping
Liquid Gold Enterprises
01.2019 - 12.2019
High School Diploma -
Montverde Academy
Grade 10 - 11
Strathcona Composite High School
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