Flora Feiluore
North York,ON
Summary
- Highly-motivated employee with desire to take on new challenges.
- Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Positive and upbeat with effective multitasking, time management and communication skills.
- Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
CACAO 70
Montreal, QC
01.2018 - 08.2018
- Established customer service standards and monitored staff compliance.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
Sales Associate
Swarovski
Toronto, ON
07.2019 - 03.2021
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Seasonal Customer Experience Agent
SSENSE
Montreal, QUEBEC
04.2021 - 08.2021
- Communicated with customers via phone, email and online chats.
- Kept accurate records of customer interactions, payments and issues.
- Built open, welcoming relationships with customers by replying to messages promptly and personally.
- Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
Administrative Assistant
Bay Street Group
Toronto, ON
11.2021 - 06.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared representation contracts, purchase agreements, closing statements, leases and deeds.
- Located potential listings and set up meetings to capitalize on opportunities.
- Maintained agent contacts database using Salesforce and Constant Contact.
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Coordinated open houses and showings for potential buyers and sellers.
- Compiled data from multiple sources to create detailed reports on the local housing market.
Marketing Intern
Cotito Studio
Toronto, ON
04.2022 - 06.2022
- Assisted in content research for both internal and external marketing campaigns.
- Managed social media campaigns and updated and edited website under guidance of supervisor.
- Researched latest trends and conducted market analysis.
- Helped generate and compile new leads for potential client growth.
- Developed marketing strategies and campaigns to increase brand awareness.
- Created content for various digital channels, including website, social media and email.
- Organized promotional events such as conferences, trade shows and product launches.
Sales Supervisor
MCM WORLDWIDE
09.2023 - 02.2024
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Managed sales team of 7, setting performance goals and strategies for attaining objectives.
- Developed and implemented sales strategies to increase customer base.
Education
Bachelor of Technology - Graphic Communications Management
Ryerson University
Some College (No Degree) - Interior Design and Visual Display
École Secondaire Des Sources
Dollard-DesOrmeaux, QCSkills
- Attention to detail
- Energetic and organized
- Logo creation
- Graphic and Media Design
- Digital graphics
- Production management
- Efficient and Detail-Oriented
- Project Management
- Design Strategy
- CAD Drafting
- Design Research
- Adobe Creative Suite
- Multi-Tasking Abilities
- 3D Design
- Customer Service and Engagement
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
French
Limited
Uyghur
Native/ Bilingual
Timeline
Sales Supervisor
MCM WORLDWIDE
09.2023 - 02.2024
Marketing Intern
Cotito Studio
04.2022 - 06.2022
Administrative Assistant
Bay Street Group
11.2021 - 06.2022
Seasonal Customer Experience Agent
SSENSE
04.2021 - 08.2021
Sales Associate
Swarovski
07.2019 - 03.2021
Assistant Store Manager
CACAO 70
01.2018 - 08.2018
Bachelor of Technology - Graphic Communications Management
Ryerson University
Some College (No Degree) - Interior Design and Visual Display
École Secondaire Des Sources
Similar Profiles
Senayah QwaiSenayah Qwai
Supervisor at Cacao 70Supervisor at Cacao 70
Bhargavi PatelBhargavi Patel
Cook at Cacao 70Cook at Cacao 70
Richu Kuruvilla ThomasRichu Kuruvilla Thomas
Shift Supervisor at CACAO 70 EateryShift Supervisor at CACAO 70 Eatery
Shahram Asghar ZadehShahram Asghar Zadeh
Cook at MyselfCook at Myself
Jeet P ParmarJeet P Parmar
CAP 3 Associate at Walmart CanadaCAP 3 Associate at Walmart Canada