Flora Episcopo
Bradford,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Account Manager
Stone Tile International
09.2017 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Represented company and promoted products at conferences and industry events.
- Used consultative sales approach to understand and meet customer needs.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Educated clients on new products or services to increase customer engagement with brand
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
Sales Representative
Olympia Tile
07.2013 - 08.2017
- Developed and implemented sales strategies to increase profits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Met existing customers to review current services and expand sales opportunities.
- Stayed current on company offerings and industry trends.
Showroom Manager
Olympia Tile
04.2011 - 06.2013
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Drove employee engagement and guest experience through coaching, training and development.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Inside Sales Representative
Centre Stone
02.2009 - 03.2011
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
Education
Certificate - Interior Decorating Program
George Brown College
Toronto, ON04.2014
High School Diploma -
James Cardinal McGuigan Catholic High School
Toronto, ON06.2007
Skills
- Account Servicing
- Account Development
- Client Relationship Management
- Customer Service
- Client Meetings
- Product Knowledge Presentation
Timeline
Account Manager
Stone Tile International
09.2017 - Current
Sales Representative
Olympia Tile
07.2013 - 08.2017
Showroom Manager
Olympia Tile
04.2011 - 06.2013
Inside Sales Representative
Centre Stone
02.2009 - 03.2011
Certificate - Interior Decorating Program
George Brown College
High School Diploma -
James Cardinal McGuigan Catholic High School
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