Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Flora Adewunmi

Toronto

Summary


Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Agent

Belairdirect Insurance
12.2024 - Current
  • Selling auto and home insurance policies to both new and existing customers
  • Assessing customer needs and recommending appropriate coverage options
  • Processing policy changes, renewals, and cancellations
  • Providing detailed quotes and explaining coverage options to clients
  • Assisting clients with inquiries related to their policies, billing, and claims
  • Addressing customer concerns and resolving issues in a professional and timely manner
  • Educating customers on various insurance products and their benefits
  • Ensuring all sales and policy transactions comply with legal and company guidelines
  • Maintaining accurate and up-to-date customer records
  • Adhering to industry regulations and licensing requirements
  • Identifying opportunities to upsell additional coverage or services
  • Promoting discounts and bundling options to optimize customer savings

Customer Service Manager

Golden Fertilizer Company Ltd.
01.2013 - 12.2023
  • Company Overview: Subsidiary of Flour Mills Plc
  • Managed a team of 8 support representatives, achieving a 20% decrease in average response times
  • Designed and executed comprehensive training programs, increasing customer satisfaction by 15%
  • Fostered collaborative relationships with cross-functional teams, improving workflow and customer experience
  • Streamlined order fulfillment processes, reducing delivery times by 20%
  • Implemented a new inventory tracking system, reducing stockouts and improving order accuracy
  • Participated in inventory audits and cycle counts, ensuring 99% inventory accuracy
  • Enhanced pick-and-pack processes, resulting in a 30% reduction in order processing time
  • Optimized supplier relationships, leading to a 10% cost reduction
  • Subsidiary of Flour Mills Plc

Education

Supply Chain Management Graduate Certificate - Logistics And Supply Chain Management

Fleming College
Toronto, ON

B.Sc (Ed) - Agriculture

Delta State University
Nigeria

Skills

  • Customer Satisfaction Improvement
  • Effective Communication
  • Problem Resolution
  • Cross-Functional Collaboration
  • Order Management
  • Inventory Management
  • Process Optimization
  • Time Management
  • Microsoft Dynamics 365
  • SAP
  • CRM Software
  • Microsoft Office Suite
  • Client relations
  • Customer assistance

Certification

  • SAP Production Planning
  • SAP Sales and Distribution
  • SAP ERP Essential Training
  • ERP Microsoft Dynamics 365
  • SAP Material Management
  • Procurement Professional Certificate

Accomplishments

  • Achieved a 20% decrease in average response times by managing a team of support representatives.
  • Elevated customer satisfaction metrics by 15% through comprehensive training programs.
  • Reduced delivery times by 20% by streamlining order fulfillment processes.
  • Improved order accuracy and reduced stockouts with a new inventory tracking system.

Timeline

Sales Agent

Belairdirect Insurance
12.2024 - Current

Customer Service Manager

Golden Fertilizer Company Ltd.
01.2013 - 12.2023

Supply Chain Management Graduate Certificate - Logistics And Supply Chain Management

Fleming College

B.Sc (Ed) - Agriculture

Delta State University

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Flora Adewunmi