Flor Morfin
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Manager
APEX Court Reporters
01.2025 - Current
- Planned organized and coordinated all court reporting services (depositions, hearings and trials) managed the firm’s schedule, assigning court reporters to jobs and ensuring proper coverage. Tracking jobs and deadlines to ensure timely delivery of transcripts. Led a team of court reporters (often independent contractors) transcriptionists and administrative staff. Managed departmental budget, monitored billing, and invoicing. Primary point of contact for clients, law firms, and corporate legal departments. Developed and enforced company policies and procedures. Ensure company compliance by ensuring the agencies policies complied with relevant laws, court rules, and industry standards.
Administrative Dispatcher
First Response Plumbing
03.2024 - 01.2025
- Performed general office duties. Managed customer intake. Evaluated the urgency of each call and prioritized calls to maximize technician efficiency and meet customer needs. Dispatched technicians using dispatching software. Entered all customer information into, job details into CRM and dispatching software. Prepared customer invoices, processed technician timecards and handled bookkeeping.
Compliance Specialist
Vervent Inc
09.2021 - 03.2024
- Managed legal and regulatory complaints for the financial institution from initial review to resolution, ensuring compliance with federal regulations. Led audit requests, overseeing the entire process, including gathering information and implementing resolutions. Developed and updated company policies to align with industry standards and regulatory requirements. Conducted research on regulatory changes affecting the financial industry, including FDCPA, TCPA, BSA/AML, FCRA, and EFTA, and provided detailed reports on updates to ensure compliance. Monitored financial transactions communications and business activity for potential violations, suspicious activity and non compliance issues. Assisted in conducting formal compliance risk assessments to identify emerging risks and compliance gaps. Reviewed and analyzed flagged transactions for potential anti money laundering (AML) and fraud related red flags. Assisted in the development review and revision of internal compliance policies and procedures to reflect current regulatory requirements. Prepared and submitted regulatory reports (SAR’s, CTR’s) and internal compliance reports for senior management compliance officer and and the board. Tracked a, investigated and resolved compliance related issues complaints and document findings. Assisted in gathering necessary documentation and data to facilitate and respond to external audits and regulatory inquiries.
Operations Manager
Vervent Inc
05.2018 - 09.2021
- Results-driven operations leader with expertise in overseeing day-to-day functions across multiple departments, including customer advocacy, account management, collateral management, verification, and international non-voice customer service teams. Skilled in optimizing and implementing streamlined processes to enhance efficiency and drive operational success. Experienced in providing data-backed progress updates and process improvements to executive leadership, contributing to informed decision-making and organizational growth.
Operations Supervisor
Vervent Inc
02.2016 - 05.2018
- Experienced in managing cross-functional teams to ensure compliance with organizational processes and federal regulations. Skilled in optimizing workflow efficiency, monitoring team performance, and implementing operational policies to achieve goals related to quality control and regulatory adherence. Proficient in tracking KPIs, analyzing operational metrics, and delivering insights to drive continuous improvement. Strong communicator, able to convey process changes and collaborate with key stakeholders to enhance performance and achieve business objectives.
Education
Business Management
San Diego City College
San Diego, California07.2013
Skills
- Billing specialist
- Exceptional communication skills
- Case coordination
- Document filing
- Business accounting
- Legal compliance
- Calendar management
- Document preparation
- Proofreading
- Data entry
- Office administration
LANGUAGES
Fluent in English and Spanish
Timeline
Manager
APEX Court Reporters
01.2025 - Current
Administrative Dispatcher
First Response Plumbing
03.2024 - 01.2025
Compliance Specialist
Vervent Inc
09.2021 - 03.2024
Operations Manager
Vervent Inc
05.2018 - 09.2021
Operations Supervisor
Vervent Inc
02.2016 - 05.2018
Business Management
San Diego City College