Flor Masin
North Highlands
Summary
Dynamic professional with a background in housekeeping at Kaiser Permanente, adept at maintaining high hygiene standards and ensuring health and safety compliance. Proven ability to communicate effectively with clients and collaborate with teams, enhancing customer satisfaction. Skilled in chemical handling and interior cleaning, with a strong commitment to excellence in service delivery.
Overview
9
9
years of professional experience
Work History
Housekeeper
Kaiser Permanente
01.2022 - 05.2025
- Learned and applied safety protocols for cleaning procedures.
- Utilized cleaning equipment to maintain cleanliness and hygiene standards.
- Assisted in inventory management of cleaning supplies and tools.
- Adapted to various cleaning tasks in residential and commercial settings.
Call Center Representative
Gap Distribution Center
03.2016 - 04.2021
- Handled inbound customer inquiries, providing accurate information and effective solutions.
- Utilized call management software to track interactions and maintain detailed customer records.
- Collaborated with team members to resolve complex issues, enhancing overall customer satisfaction.
- Assisted in training new representatives on call handling procedures and system navigation.
- Developed and implemented strategies for managing high call volumes during peak periods.
Education
Mission Highschool
San Francisco, CASkills
- Chemical handling
- Health and safety compliance
Housekeeping
Teamwork
- Hospitality background
- Interior and exterior cleaning
- Communicating with clients
- Customer communications
Languages
Spanish
Professional Working
Timeline
Housekeeper
Kaiser Permanente
01.2022 - 05.2025
Call Center Representative
Gap Distribution Center
03.2016 - 04.2021
Mission Highschool
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Diana IovescuDiana Iovescu
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group
Lg MathisLg Mathis
Relocation Specialist at Mee Moving &Storage/Allied Van LinesRelocation Specialist at Mee Moving &Storage/Allied Van Lines