Overview
Work History
Education
Certification
References
Timeline
Generic

Flor Alcazar

Riverside

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Access Liaison

USC
03.2025 - Current
  • Facilitated patient registration and insurance verification processes to enhance access to healthcare services.
  • Streamlined appointment scheduling workflows, improving patient experience and reducing wait times.
  • Developed training materials for new staff on patient access protocols and electronic health record systems.
  • Collaborated with clinical teams to resolve patient inquiries and ensure timely service delivery.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Sales Associate

The North Face Inc.
11.2024 - 06.2025
  • Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Collaborated with team members to execute visual merchandising standards, promoting product visibility and appeal.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.

Dental Asistant

Bell Plaza Dental
01.2020 - 03.2025
  • Answer patients questions and concerns
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Explained treatment procedures and instructed patients on home care guidelines.

Pharmacy Clerk

Bella Vida Pharmacy
10.2015 - 09.2019
  • Customer service and sales techniques, received customer payments, greeted customers, answered phones in an appropriate manner, used time efficiently and resolved guest complaints quickly and efficiently.

Customer Service Representative

Boost Mobile
10.2014 - 09.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Huntington Park Adult School
Huntington Park, CA

Dental Assisting -

Downey Adult School
Downey, CA
09.2024

Certification

  • CPR/BLS Certificate
  • Coronal Polishing
  • HIPAA
  • Dental Billing and Coding
  • Dental Assisting Diploma
  • CDPA
  • Infection Control
  • Dental Radiology and Safety

References

Available upon request

Timeline

Patient Access Liaison

USC
03.2025 - Current

Sales Associate

The North Face Inc.
11.2024 - 06.2025

Dental Asistant

Bell Plaza Dental
01.2020 - 03.2025

Pharmacy Clerk

Bella Vida Pharmacy
10.2015 - 09.2019

Customer Service Representative

Boost Mobile
10.2014 - 09.2015

High School Diploma -

Huntington Park Adult School

Dental Assisting -

Downey Adult School

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Flor Alcazar