Flloyd Morgan
Pickering,ON
Summary
An IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and IT administration.
Overview
30
30
years of professional experience
Work History
IT Specialist
DivorceMate Software
Pickering, ON
02.2002 - Current
- Demonstrate knowledge of Canadian Tax concepts, Family Law Act, Spousal Support Advisory Guidelines, Child Support Guidelines when supporting Family Law Practitioners and Judiciary across Canada.
- Acting Global Administrator for Office 365 backend for corporate domain and all staff email.
- Review complex calculations for child and or spousal support with non-technical individuals to promote better understanding.
- Break down and evaluate calculation discrepancies between opposing sides and competing software printouts using personal expertise and probing questions.
- Research new technologies for software development approach.
- Write two new FAQ matters per month for corporate website.
- Write code for Cloud and Desktop platforms.
- Configure hardware, devices and software to set up work stations for employees.
- Respond to support requests from end users and patiently walked individuals through basic and complex troubleshooting tasks.
- Assess system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Remove malware, ransomware and other threats from laptops and desktop systems.
- Patch software and install new versions to eliminate security problems and protect data.
- Work with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
Senior Software Engineer
Ministry Attorney General
04.1998 - 02.2002
- Developed specialized software for Ontario lawyers, applying necessary regulatory and legal requirements pertaining to Rules Of Civil Procedure.
- Worked with project managers, developers, quality assurance and Ontario lawyers to resolve technical issues.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Discussed project progress, collected feedback on different stages and directly addressed concerns.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Documented software design, detected faults, project planning discrepancies and other vital data.
- Checked client code for bugs and weaknesses using approved troubleshooting methods.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
Education
Bachelor of Science - Business Administration
Lake Superior State University
Sault Ste. Marie, Michigan05.1989
Skills
- Software Design and Development and Deployment
- Microsoft Office 365 Administration
- Web Technologies
- Database Technologies
- Documentation
- Operating Systems including Windows and Mac
- Help Desk Support
- Collaborative Team Player
- Analytical and Methodical
- Application Support
- Hardware and Software Repair
- Mobility Devices
- Efficient Service
- Eternal Patience
- Quality Assurance
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Supervised team of five staff members.
- Trained and led technical support teams of more than five support specialists.
Scholarships
- National Youth Orchestra Of Canada
- Toronto Symphony Youth Orchestra
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Specialist
DivorceMate Software
02.2002 - Current
Senior Software Engineer
Ministry Attorney General
04.1998 - 02.2002
Bachelor of Science - Business Administration
Lake Superior State University
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