More than 5 years in the tourism industry. Organized and motivated employee, eager to apply time management, organizational skills in various environments and my languages habilities in hospitality service. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking employee with a strong customer service, multitasking and pleasant teamwork abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Félix Gleyver Driggs Terrero
Lachine,QC
Summary
Overview
2
years of professional experience
Work History
ABM INC. Montreal, QC
Breakfast Clerk at Marriott Résidence INN
08.2022 - 05.2023
Job overview
- Greeted customers, answered general questions and directed to appropriate locations.
- Trained new team members on service processes to increase productivity.
- Communicated with guests about breakfast items available and politely answered questions.
- Maintained safe dining area for hotel guests .
- Washed and dried serving bowls, platters and utensils for next use.
- Stocked serving areas with condiments and refilled condiment containers.
- Stored food and beverage perishables as necessary after breakfast period concluded.
- Displayed plates, bowls, silverware and cups at appropriate locations near food stations.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared fresh fruit, coffee and juices before breakfast opening each morning.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Checked quality of food products to meet high standards.
- Made meals in accordance with company standards and requirements.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Trans-Sol Aviation Service (TSAS by AVJET)Montreal, QC
Airport Customer Experience Agent
12.2021 - 05.2022
Job overview
- Improved product knowledge skills to understand customer needs and provide real, effective solutions.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
- Assisted customers with making payments or completing orders in system.
- Greeted crew members, flight attendants and passengers.
- Greeted passengers and provided boarding instructions.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Operated computerized system to handle ticketing and check-ins.
- Collected baggage charges and accepted baggage for check-in.
Le St-Martin Hôtel Particulier Montreal, QC
Houseman
08.2021 - 12.2021
Job overview
- Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
- Replenished drinking glasses, linens and bathroom items to keep rooms properly stocked.
- Swept, scrubbed and polished floors with mops and brooms.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Communicated with maintenance team on damages to repair.
- Reported damage or theft of hotel property to management.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Resolved guest concerns and issues quickly and effectively.
- Cleaned and returned vacant rooms to occupant-ready status.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
Education
École des Métiers de la restauration et tourismeMontreal, QC
Diploma of Vocational Studies from Travel Consulting And Sales
03.2022
University Overview
ÉMiCA (https://emica.cssdm.gouv.qc.ca )Montreal, QC
Attestation of Vocational Specialization from Starting A Business
06.2021
University Overview
Skills
- Customer Service-Oriented
- Courteous and Professional
- Multitasking and Prioritization
- Work with Minimal Supervision
- Life Skills Development
- Cultural Sensitivity
- Collaboration and Teamwork
- Active Listening
- Stress Management Techniques
- Good Judgment
- Hospitality Services
- Guest Service and Assistance
Languages
Spanish
Native/ Bilingual
French
Native/ Bilingual
English
Professional
Italian
Limited
Timeline
Breakfast Clerk at Marriott Résidence INN
ABM INC.
08.2022 - 05.2023
Airport Customer Experience Agent
Trans-Sol Aviation Service (TSAS by AVJET)
12.2021 - 05.2022
Houseman
Le St-Martin Hôtel Particulier
08.2021 - 12.2021
École des Métiers de la restauration et tourisme
Diploma of Vocational Studies from Travel Consulting And Sales
ÉMiCA (https://emica.cssdm.gouv.qc.ca )
Attestation of Vocational Specialization from Starting A Business
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