Flerida Tolentino
Abbotsford,BC
Summary
Results-oriented English Teacher with a successful history at ASCA, focused on implementing engaging lesson strategies to boost student involvement. Skilled in problem-solving and effective communication, I successfully tailored instruction to meet diverse learning needs, enhancing critical thinking and language proficiency. Proficient in data analysis and reporting, I drive operational improvements in educational settings.
Overview
22
22
years of professional experience
Work History
English Teacher
ASCA
SANTO DOMINGO , Dominican Republic
05.2013 - 05.2022
- Implemented interactive classroom activities to stimulate student involvement in language learning.
- Integrated current events into lessons to promote critical thinking among students.
- Provided individualized instruction for struggling students.
Operations Assistant
BHD Bank
Santo Domingo , Dominican Republic
01.2001 - 07.2004
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Identified areas for improvement within the organization's operations process.
Customer Service Representative
ITC Customer Service
Santo Domingo Este, Dominican Republic
01.2000 - 01.2001
- Conducted regular follow-up calls with customers after resolving their issues.
- Enhanced professionalism in dealings with demanding customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Science - Computer Engineering
O&M Dominican University
Santo Domingo, DR07-2003
BBA - Business Administration
University of The Fraser Valley
Abbotsford, BCSome College (No Degree) - English-as-a-Second-Language Education
Dominicano-Americano Institute
Dominican RepublicSome College (No Degree) - Curriculum and Instruction
NOTAM
Miami, FLSome College (No Degree) - MS Office package and Fingering
CENTU
Santo Domingo, DRSkills
- Problem-solving skills
- Testing strategies
- Effective communication
Languages
English
Professional
Spanish
Native/ Bilingual
French
Elementary
Timeline
English Teacher
ASCA
05.2013 - 05.2022
Operations Assistant
BHD Bank
01.2001 - 07.2004
Customer Service Representative
ITC Customer Service
01.2000 - 01.2001
Bachelor of Science - Computer Engineering
O&M Dominican University
BBA - Business Administration
University of The Fraser Valley
Some College (No Degree) - English-as-a-Second-Language Education
Dominicano-Americano Institute
Some College (No Degree) - Curriculum and Instruction
NOTAM
Some College (No Degree) - MS Office package and Fingering
CENTU