Flavio Baro
Los Angeles
Summary
Dedicated front desk agent with strong guest services and administrative skills. Proficient in managing reservations and resolving guest complaints, contributing to improved satisfaction and profitability. Expert with OnQ system.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hilton Los Angeles Airport
Los Angeles
07.2022 - Current
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Assisted guests with inquiries, providing information on services and amenities. Informed guests of events in the proximity of the hotel.
- Resolved guest complaints professionally, leading to improved satisfaction and repeat visits.
- Managed room reservations using Hilton's OnQ system efficiently.
- Coordinated communication between departments to enhance overall guest experience.
- Processed payments accurately, contributing to seamless transactions. Adjusted transactions as needed. Conducted high balance reports.
- Answered phones, responded to inquiries, and took messages.
- Generated daily reports detailing occupancy levels, revenue amounts, and discrepancies.
Education
Some College (No Degree) - Business Administration And Management
El Camino College
Torrance, CA12-2026
Skills
- Microsoft office
- Guest services
- Administrative skills
- Foreign languages
- Reservation systems
- Customer service
- Communication skills
- OnQ system
Languages
Spanish
Professional
Portuguese
Limited
English
Professional
Timeline
Front Desk Agent
Hilton Los Angeles Airport
07.2022 - Current
Some College (No Degree) - Business Administration And Management
El Camino College