Flavia Viana

Multilingual Customer Success Professional with experience in SaaS onboarding, technical troubleshooting, and strategic client engagement. Combines psychology background with technical aptitude to build trusted advisor relationships, optimize customer workflows, and drive platform adoption. Passionate about bridging technology and human needs, familiar with:

• DevSecOps platform adoption & value realization
• Technical onboarding & continuous integration best practices
• Customer health monitoring & success planning
• Cross-functional collaboration with Product/Engineering teams

DE&I Analyst | Todas as Letras (2023–Present | Brazil)

• Lead Latin America’s largest LGBTQIA+ tech meetup, organizing events on diverse tech career pathways.
• Coordinate scholarship programs for LGBTQIA+ tech students, tracking 200+ applications annually and facilitating employer-student mentorship matches.

Community Volunteer | QueerTech Canada (2022–Present | Ottawa, Canada)

• Co-organized QTQ Conferences, Canada’s premier LGBTQ2S+ tech events, managing speaker coordination, attendee engagement, and hybrid logistics.
• Advised on inclusive onboarding strategies for QueerTech’s mentorship programs.

Community Volunteer | Python Brasil (2018–Present | Brazil)

• Coordinate scheduling, speaker logistics, and hybrid (on-site/remote) operations for Brazil’s largest Python conference (1,500+ attendees), ensuring seamless experiences for contributors and organizers.
• Manage real-time participant tracking and database updates, enabling data-driven decisions for future events.
• Provide troubleshooting during events, helping to solve technical issues.

Community Volunteer | Campus Party (2012-2018 Brazil | 2021 Canada)

• Served as core volunteer for Latin America's premier tech innovation festival (10,000+ attendees), coordinating workshops and hackathon logistics.
• Facilitated cross-cultural knowledge sharing during Canada's 2021 hybrid edition, bridging Brazilian and North American tech communities.

Community Advocate | PyLadies Brazil (2016–Present)

• Assist on building a 150+ member mentor network connecting junior with senior professionals, resulting in 30% of mentees securing tech roles within 6 months.
• Curate and map open-source learning paths for all skill levels, adopted by 8+ regional chapters as core training material.
• Partner with tech companies to create tailored workshops that bridged skill gaps for women entering tech roles.

DE&I Analyst | Todas as Letras (2023-Present | Brazil)

• Coordinate Latin America’s largest LGBTQIA+ tech hub, organizing events on diverse tech career pathways.
• Designed a mentorship program pairing 200+ scholarship recipients with senior tech professionals.

Community Advocate | Python Brasil (2018-Present | Brazil)

• Coordinate scheduling, speaker logistics, and hybrid (on-site/remote) operations for Brazil’s largest Python conference (1,500+ attendees), ensuring seamless experiences for contributors and organizers.
• Manage real-time participant tracking and database updates, enabling data-driven decisions for future events.
• Provide troubleshooting during events, helping to solve technical issues.

Community Volunteer | QueerTech Canada (2022-Present | Canada)

• Assist on QTQ Conferences, Canada’s premier LGBTQ2S+ tech events, managing speaker coordination, attendee engagement, and hybrid logistics (500+ participants annually).
• Advise on inclusive onboarding strategies for QueerTech’s mentorship programs.

Community Volunteer | Campus Party (2012-2018 Brazil | 2021 Canada)

• Served as core volunteer for Latin America's premier tech innovation festival (10,000+ attendees), coordinating workshops and hackathon logistics.
• Facilitated cross-cultural knowledge sharing during Canada's 2021 hybrid edition, bridging Brazilian and North American tech communities.

Community Advocate | PyLadies Brazil (2016-Present | Brazil)

• Assist a 150+ member mentor network connecting junior with senior professionals, resulting in mentees securing tech roles within 6 months.
• Curate and map open-source learning paths for all skill levels, adopted by 8+ regional chapters as core training material.
• Partner with tech companies to create tailored workshops that bridged skill gaps for women entering tech roles.
• Scaled local chapter participation through hybrid training sessions that combines technical training with career coaching.