Your Name
Summary
Dynamic hospitality manager with 9 years expertise. Proven success in enhancing guest satisfaction by 30%. Skilled leader with strong team and operational oversight.
Overview
1
1
Certification
Work History
Hospitality Manager
Harborview Bistro
5 2023 - 7 2025
- Managed a team of 25 hospitality staff
- Increased customer satisfaction by 30%
- Implemented a new reservation system
Guest Services Supervisor
The Urban Fork
5 2017 - 4 2023
- Supervised daily operations of guest services
- Enhanced guest check-in process by 25%
- Led training sessions for new staff
Concierge Specialist
Maple Leaf Dining
5 2016 - 4 2017
- Assisted with guest inquiries and bookings
- Increased booking efficiency by 15%
- Collaborated with local vendors for events
Education
Master of Hospitality Management - Hospitality
Midwest University
Chicago, IllinoisBachelor of Business Administration - Business
Central College
Springfield, IllinoisSkills
- Team Leadership
- Customer Service
- Event Coordination
- Problem Solving
- Time Management
- Communication
- Negotiation
- Financial Management
Certification
- Certified Hospitality Manager - American Hospitality Institute
- Guest Service Professional - International Tourism Board
Languages
Spanish
Beginner (A1)
French
Beginner (A1)
Italian
Beginner (A1)
Timeline
Master of Hospitality Management - Hospitality
Midwest University
Bachelor of Business Administration - Business
Central College
Hospitality Manager
Harborview Bistro
5 2023 - 7 2025
Guest Services Supervisor
The Urban Fork
5 2017 - 4 2023
Concierge Specialist
Maple Leaf Dining
5 2016 - 4 2017