Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Flavia Guerrerio

Victoria,BC

Summary

Experienced customer service representative with strong team building , interpersonal and problem solving skills. Also who posses an excellent track record for resolving problems and improving customer satisfaction.

Overview

1
1
Certification

Work History

Customer Service and Delivery Associate

Door Dash Inc
2023 - Current
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Fostered positive working relationships with regular customers.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Senior Sales Associate

7-Eleven plc
2017 - 2022
  • Maintained comprehensive knowledge of industry-related goods and services.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Kept detailed track of sales and customer information in company system.
  • Provided exceptional customer service to foster client loyalty and satisfaction.

Senior Cashier

A &W
2014 - 2017
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Increased customer loyalty and retention.
  • Resolved escalated customer disputes with special actions such as discounts.

Skills

  • Customer Satisfaction
  • Billing Statements
  • Time Management
  • Analytical Approach
  • Attention to Detail
  • Client Relationship Management
  • Accurate Documentation
  • Refund Processing

Certification

  • WHMIS Pinnacle Safety Training - 2019
  • Occupational Vital Link - 2019
  • Back & Ladder SMC Safety - 2019

Timeline

Customer Service and Delivery Associate

Door Dash Inc
2023 - Current

Senior Sales Associate

7-Eleven plc
2017 - 2022

Senior Cashier

A &W
2014 - 2017

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Flavia Guerrerio