Flavia Fernandes

• Assist in all stages of product development to pre-production
• Send tech packs and communicate with overseas factory
• Collaborate closely w/ cross functional partners such as costing, fabric sourcing, trend director, production and technical design team

•Pre-select new fabrics/ trims for head designer
• Photograph and archive all proto samples

• Pass color, print and graphic direction to art department and follow up with size/color direction.

• Proficient in PLM systems for managing BOMs, tech packs, and product data throughout the development lifecycle.
• Create line sheet
• Create seasonal colorcard

• Create seasonal lookbooks featuring trend insights and finalized garment photography to support go-to-market presentations and buyer meetings

• Developed and maintained relationships with buyers, vendors and other industry professionals.
• Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
• Enhanced design project efficiency by streamlining communication between team members and clients.
• Ordered samples from vendors to handle presentation creation activities.
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• Navigate over 5 computer applications while conversing with costumers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Manage over 70 customer calls per day.

• Full control of the brand social medias divulgation
• Provided positive first impressions to welcome existing, new and potential customers
• Resolved costumers concerns using strong communication and conflict management skills
• Tracked stock using company inventory management software.
• Collaborated with photographers and stylists to create cohesive looks for photoshoots and fashion events
• Identified new business opportunities through comprehensive market analysis and trend forecasting