Flavia Fernandes
Long Beach
Summary
Versatile and dedicated professional with great communication and organizantion skills who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Have extensive experience in both corporate and domestic environments. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player.
Overview
12
12
years of professional experience
Work History
Assistant to the CEO
Cherry Mellow
08.2022 - 10.2023
- Developed and maintained relationships with buyers, vendors and other industry professionals.
- Performed clerical duties such as answering and returning calls, managing calendar schedules, organizing mail and email correspondence, creating accounting organizational systems, paying bills, personal shopping, and all other administrative duties as assigned.
- Enhanced productivity by coordinating daily schedules, arranging meetings, and organizing travel arrangements for the CEO.
Nanny
Personal Employer
01.2021 - 03.2022
- Provided full time care including overnights and long term care for 3 children from ages 5 to 15.
- Attended to all of the children's needs and facilitated the completion of homework and school projects while providing guidance if necessary.
- Transported children to and from all activities including, but not limited to, school, appointments, lessons, social engagements and athletic commitments.
- extracurricular activities, and daily routines.
Call Center Agent
SAT
02.2014 - 07.2016
- Navigate over 5 computer applications while conversing with costumers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Manage over 70 customer calls per day.
Sales Associate
Bella Flor Clothing
01.2012 - 01.2014
- Full control of the brand social medias divulgation.
- Provided positive first impressions to welcome existing, new and potential customers.
- Resolved costumers concerns using strong communication and conflict management skills.
- Tracked stock using company inventory management software.
Education
Fashion Industry Essentials -
PARSONS School X Teen Vogue
03.2023
Bachelor of Laws -
Universidade Paulista - UNIP
Clothing And Textiles Studies
ETEC
Skills
- Child supervision
- Proficiency in Microsoft Office
- Quick learning
- Excellent Communication
- Highly motivated
- Great adaptability and organization
- Excellent Attention to Detail
- Prioritizing Work
- Social media technologies
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant to the CEO
Cherry Mellow
08.2022 - 10.2023
Nanny
Personal Employer
01.2021 - 03.2022
Call Center Agent
SAT
02.2014 - 07.2016
Sales Associate
Bella Flor Clothing
01.2012 - 01.2014
Fashion Industry Essentials -
PARSONS School X Teen Vogue
Bachelor of Laws -
Universidade Paulista - UNIP
Clothing And Textiles Studies
ETEC
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