Fjorlinda Kucuqi
Toronto
Summary
Adept at driving growth and engagement, I spearhead marketing initiatives, enhancing brand presence through strategic campaigns. My leadership in staff management and customer relationship management has significantly improved cross-functional team collaboration and customer satisfaction. Skilled in developing marketing strategies and fostering productive environments, I consistently achieve ambitious business goals while adapting to dynamic market trends. As a Marketing Manager, I am committed to delivering impactful results and driving business success.
Overview
16
16
years of professional experience
Work History
Marketing Manager
Dea Steel Ltd
11.2024 - Current
- Managed social media accounts for optimal audience engagement and increased online presence.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Identified emerging market trends with in-depth analysis to inform business decisions.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Junior Marketing Assistant
Fin Pek Petroleum
01.2022 - 04.2023
- Cold called over 15 potential customers per day to help with marketing efforts and increase sales.
- Supported team in achieving sales goals by generating leads using online advertising and direct mail strategies.
- Coordinated public relations efforts including press release writing and distribution, leading to increased media coverage for company events and announcements.
- Enhanced customer engagement through the development of compelling email newsletters and social media content.
Customer Service Supervisor
WIND Telecommunications
10.2021 - 04.2022
- Analyzed service processes by identifying areas for improvement.
- Resolved customer complaints by implementing immediate solutions.
- Facilitated knowledge-sharing sessions for team members to enhance skills.
- Prepared feedback summaries to share insights with management.
Shop Owner
Unique Butique
09.2011 - 03.2018
- Monitored product trends to adjust ordering and minimize excess inventory.
- Implemented loyalty program for increased customer retention and repeat business.
- Led team to create positive work environment by fostering open communication and support.
- Executed promotional events to highlight new products and drive foot traffic.
Manager
Panorama Hotel
09.2008 - 04.2010
- Managed budgets for various departmental initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Collage Diploma - Business Management
Seneca College of Applied Arts And Technology
North York, None09-2024
Skills
- Digital Marketing
- Customer segmentation
- Marketing campaigns
- Social media marketing
- Staff management
- Customer relationship management (CRM)
Languages
English
Professional Working
Albanian
Native or Bilingual
Greek
Native or Bilingual
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Youth Development Programs
- Cooking
Timeline
Marketing Manager
Dea Steel Ltd
11.2024 - Current
Junior Marketing Assistant
Fin Pek Petroleum
01.2022 - 04.2023
Customer Service Supervisor
WIND Telecommunications
10.2021 - 04.2022
Shop Owner
Unique Butique
09.2011 - 03.2018
Manager
Panorama Hotel
09.2008 - 04.2010
Collage Diploma - Business Management
Seneca College of Applied Arts And Technology
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