Fjoralba Velcani
East York,Canada
Summary
Experienced professional with a background in online marketing, IT, and digital marketing. Skilled in social media management, WordPress, and Google Suite. Proven ability in computer science and programming (Java, SQL, PHP). Strong communication and interpersonal skills, with a focus on data management and decision-making. Previous role involves social media and ads management, showcasing adaptability and self-motivation. Academic background includes a degree from the University of Tirana in Natural Sciences.
Overview
4
4
years of professional experience
Work History
Supervisor
Souvlike
, Canada
06.2023 - Current
- Lead and coordinate daily staff operations to ensure efficient service and smooth workflow
- Resolve customer concerns promptly while fostering a welcoming and positive dining experience
- Monitor inventory levels, manage orders, and implement waste reduction strategies
- Streamlined workflow processes, reducing project completion times.
- Created new strategies for improving customer service standards within the organization.
Data Analyst
Unicorn Media Agency
, Albania
12.2022 - 07.2023
- Analyzed data using statistical methods to extract actionable insights, and support decision-making.
- Utilized advanced analytics tools such as SQL, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Monitored performance and quality control plans to identify improvements in data systems.
Digital Marketing Manager
Dizenjo.al
, Albania
08.2022 - 12.2022
- Analyzed market data to determine ways to reach target audience or intended segments.
- Tracked campaign metrics and generated performance reports to guide future strategy
- Analyzed social media metrics and generated monthly reports to assess performance and inform future content strategies.
- Updated and maintained databases with current information.
- Collaborated with design and content teams to align messaging and visuals with brand goals
Data Entry
Virtual Albania
, Albania
01.2022 - 08.2022
- Developed advertisements in Google Ads Manager
- Performed administrative tasks such as data entry, filing.
- Performed data entry using CRM data management systems and utilized SQL to query and update database records,
- Maintained and updated website content, flyers, and brochures to ensure accurate and engaging information
Social Media
Ehub
, Albania
04.2021 - 01.2022
- Managed the organization's social media accounts and campaigns.
- Designed and edited promotional materials using Photoshop and Canva for digital campaigns.
- Created social media calendar, requiring scheduling of email blasts, social media posts, marketing campaigns and website updates.
- Promoted videos on various social media outlets.
Education
Computer Systems Technician -
George Brown College
Toronto, ON, Canada03.2025
Bachelor of Science - Informatics
University of Tirana
Tirana, Albania10.2019
Timeline
Supervisor
Souvlike
06.2023 - Current
Data Analyst
Unicorn Media Agency
12.2022 - 07.2023
Digital Marketing Manager
Dizenjo.al
08.2022 - 12.2022
Data Entry
Virtual Albania
01.2022 - 08.2022
Social Media
Ehub
04.2021 - 01.2022
Computer Systems Technician -
George Brown College
Bachelor of Science - Informatics
University of Tirana
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