Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Fizah Shahid

Oakville,ON

Summary

Ambitious Information Technology graduate in Computer Systems Technology - Software Development and Network Engineering, pursuing real-world experience to drive innovations. Skilled in working with cross-functional teams to improve workflows, user experience, and compliance. Proficient in various different softwares and eager to learn new processes, programs, and procedures quickly to maximize contributions to the user, team, and business success.

Overview

5
5
years of professional experience

Work History

Technical Consultant

PointClickCare Technologies
03.2023 - Current
  • Applied Certification training of 1 month to become the point person for HL7 Lab & Rad Vendor - OpenText.
  • Joined weekly meetings with Vendor to manage all lab/rad certifications.
  • Troubleshooting with Support, Product & Engineering, and SaasOps both internally and externally for Lab/Rad Results/Orders.
  • Streamlined processes to begin training colleagues on certifications and trained new hire to hand-off certification role.
  • Assisted in designing, developing, testing, launching and training on the Lab/Rad Connectivity Workbook automation in Self-Service Portal.
  • Assisted in creating SOP guides and email templates on Lab/Rad Certifications, Lab/Rad Acquisitions/Disablements/Switches, Integrations, and Keeper for affected non-pharmacy integrations.
  • Managing over 70+ Salesforce tasks for Non-Pharm Integrations.
  • Managing Direct Deployment Engagements.
  • Assisting with testing Implementation Workspace.

Software Configuration Specialist

PointClickCare Technologies
09.2021 - 03.2023
    • Managed 100+ tasks to implement and configure senior care non-pharmacy integrations.
    • Participated in continuous improvement by generating suggestions, enhancing SOPs, engaging in problem-solving activities to support teamwork.
    • Collaborated with vendors and interdepartmental peers to transform customer requirements into turnkey solutions.
    • Provided training to new hire.

Project Support

PointClickCare Technologies
06.2021 - 09.2021
    • Devised a project execution plan to migrate over 2700+ facilities from one therapy provider to another.
    • Performed administrative tasks for the project: LOA management, Salesforce task management, Smartsheet data organization, billing task management.
    • Handled regular meetings and communications with the vendor.

IT Implementation for Hospital Information System

Trillium Health Partners
08.2020 - 12.2020
  • Aiding hospital staff in navigating the newly implemented EPIC system.
  • Managed team of 7 employees, overseeing training, and professional growth of employees.
  • Resolved problems, improved operations and provided exceptional service on site.

Education

Advanced Diploma - Computer Systems Technology

Sheridan College
Brampton, ON
06.2021

Skills

  • Product Lifecycle Management
  • Troubleshooting and QA
  • Leadership and Customer Service
  • Systems Configuration
  • Software Implementation
  • End-user Support
  • Strong Communication
  • Organization and Time Management
  • Cross-functional Collaboration
  • Risk Management

Accomplishments

  • NetHealth to Casamba Migration Project
  • AHT Migration
  • Report Manager to Self-Service Portal Transition
  • Lab/Rad Results/Orders Certification Manager
  • Launching Tools for Reporting and Efficiency for Cross-functional uses.

Timeline

Technical Consultant

PointClickCare Technologies
03.2023 - Current

Software Configuration Specialist

PointClickCare Technologies
09.2021 - 03.2023

Project Support

PointClickCare Technologies
06.2021 - 09.2021

IT Implementation for Hospital Information System

Trillium Health Partners
08.2020 - 12.2020

Advanced Diploma - Computer Systems Technology

Sheridan College

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Fizah Shahid