Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Fiza Nehal

Courtice

Summary

Dynamic customer service professional with a proven track record of delivering exceptional satisfaction across diverse clientele through innovative solutions. Skilled in leading teams of dedicated customer service specialists to enhance ratings, minimize complaints, and drive business growth. Committed to fostering a positive service environment that prioritizes client needs and strengthens brand loyalty. Recognized for implementing effective strategies that elevate the overall customer experience.

Overview

5
5
years of professional experience

Work History

Retail Specialist

Freedom Mobile
10.2019 - 12.2019
  • Provided exceptional customer service and assisted with product and service-related queries
  • Engaged customers with product demos and device support

Cashier, Team Member

Tim Horton’s
01.2020 - 05.2020
  • Served customers efficiently while maintaining high standards of service and hospitality
  • Maintained a clean and welcoming environment for staff and customers

Assistant Team Leader

Dollarama
06.2022 - 01.2023
  • Provided excellent customer service and resolved customer issues
  • Handled stocking, boxing and unboxing shipments, and ensuring presentation standards are met
  • Ensured that assigned tasks were completed and store opening/closing procedures were followed

Customer Experience Associate

TD Bank
06.2023 - 08.2024
  • Processed financial transactions efficiently and accurately to ensure smooth customer experiences
  • Connected personally with customers to advise them appropriately and clearly on banking solutions and processes
  • Determined customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Education

Bachelor of Arts - Economics, Mathematics

Queen’s University
Kingston, ON
06.2024

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Courtice Secondary School
Courtice, ON
06.2020

Skills

  • Adaptability
  • Data analysis proficiency
  • Attention to detail
  • Communication
  • Critical thinking
  • Leadership
  • Problem-solving
  • Teamwork
  • Time management
  • Accounting
  • Project management
  • Productivity software knowledge

Languages

Arabic
Urdu
Hindi

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Customer Experience Associate

TD Bank
06.2023 - 08.2024

Assistant Team Leader

Dollarama
06.2022 - 01.2023

Cashier, Team Member

Tim Horton’s
01.2020 - 05.2020

Retail Specialist

Freedom Mobile
10.2019 - 12.2019

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Courtice Secondary School

Bachelor of Arts - Economics, Mathematics

Queen’s University

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Fiza Nehal