FIZA KALIA
Summary
Enthusiastic and eager to contribute to team success through hard work,attention to detail and excellent customer service skills. Driven individual who offers strong interpersonal and task prioritization skills. Goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, and problem-solving skills. Excellent at resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Strikers Pool And Bar
01.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Tamasha Indian restro bar
07.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
Wild wings
01.2020 - 06.2021
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Cashier
Sobeys
05.2019 - 12.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Management Diploma - Hotel Operations Management
Centennial College
Scarborough, ON08.2020
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Clear and effective communication
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Complex Problem-Solving
- Payment Processing
- Service-oriented mindset
Certification
• Smart serve license.
• Food Handler certified.
• First Aid and CPR certified.
Timeline
Bartender
Strikers Pool And Bar
01.2022 - 03.2024
Server
Tamasha Indian restro bar
07.2021 - 12.2021
Bartender
Wild wings
01.2020 - 06.2021
Cashier
Sobeys
05.2019 - 12.2019
Management Diploma - Hotel Operations Management
Centennial College
• Smart serve license.
• Food Handler certified.
• First Aid and CPR certified.
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