Fiza Jaydipsinh Gohil
Scarborough,Canada
Summary
Dedicated and proactive professional with over four years of experience in customer service, team leadership, and business operations. Currently pursuing an Advanced Diploma in Human Resource Management at Seneca College. Eager to apply my skills in a growth-focused organization where I can contribute to team success and continuous improvement.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Walmart
11.2022 - Current
- Supervise front-end staff and ensure smooth daily customer service operations.
- Resolve escalated customer concerns quickly and professionally, improving satisfaction scores.
- Monitor cash registers, manage daily reconciliations, and ensure compliance with company policies.
- Assist in training new hires and mentor team members to promote professional growth.
- Coordinate staff schedules to align with peak business periods and operational needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Team Member
Royal Paan
03.2022 - 05.2023
- Delivered excellent customer service in a busy food service environment.
- Handled food prep, POS transactions, and inventory restocking.
- Ensured health and safety compliance, contributing to efficient operations.
- Supported team collaboration and timely order fulfillment.
Office Assistant – Business Operations
Sun Pharma
05.2020 - 12.2021
- Supported day-to-day administrative and HR operations.
- Maintained organized documentation, processed orders, and tracked inventory.
- Handled customer communication and coordinated between departments for smooth workflow.
- Provided assistance during recruitment and basic payroll tasks.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
Advanced Diploma - Human Resource Management
Seneca College
Toronto, ON04.2025
Higher Secondary Education - Business Commerce
Convent of Jesus and Mary Girls High School
03.2020
Skills
- Leadership & Team Management
- Customer Service Excellence
- Cash Handling & Financial Management
- Inventory & Supply Chain Control
- Staff Scheduling & Training
- Conflict Resolution
- Communication & Interpersonal Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Human Resource Operations
- Time Management & Multitasking
- Customer service
- Microsoft outlook, word, and Excel
Timeline
Customer Service Manager
Walmart
11.2022 - Current
Team Member
Royal Paan
03.2022 - 05.2023
Office Assistant – Business Operations
Sun Pharma
05.2020 - 12.2021
Higher Secondary Education - Business Commerce
Convent of Jesus and Mary Girls High School
Advanced Diploma - Human Resource Management
Seneca College
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