Fiza Chowdhury

Anndore House

Toronto, Ontario

04.2022 - Current

Delivered efficient, personalized check-in services to arriving guests while upholding high hotel service standards. Streamlined the process using management software to pre-check in guests, ensuring that rooms and keys were ready. Cut check-in time by 20%, enhancing the guest experience and satisfaction.
Resolved billing discrepancies efficiently, contributing to maintaining guest trust. Thoroughly reviewed the guest's bill, identified the issue, and removed the charge. Also, explained the billing process to the guest and provided them with a corrected final bill.
Ensured smooth communication between the front desk, housekeeping, and maintenance to accommodate guest requests while maintaining hotel operations. Developed a communication protocol to inform housekeeping of any special requests or changes to room availability, such as early check-ins, and late check-outs.
Proficient in using property management systems (PMS), such as Opera, room management software, and reservation platforms like Booking.com and Expedia, when it comes to third-party bookings.
Performed bookkeeping activities to balance accounts and conduct nightly audits. Closed out the hotel's daily revenue, ensuring all revenue centers, such as restaurants, gift shops, etc. Were accounted for and posted correctly.
Recorded guest comments or complaints, escalating to management for immediate resolution.

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