Fiyori Tesfay
Calgary,AB
Summary
Proven leader in hospitality and entrepreneurship, excelling in relationship management and service quality. At Zema Restaurant and my salon, I boosted revenue and customer satisfaction through innovative marketing and exceptional service. Skilled in order management and fostering professional growth, I maintain a professional appearance and prioritize efficiently, ensuring top-notch guest experiences.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Zema Restaurant
01.2020 - 05.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Hair Salon Owner
Myself
06.2016 - 07.2019
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Trained and mentored junior stylists, fostering professional growth and skill development.
Education
Certificate - Hairstylist
Helen School of Beauty
Addis Ababa, Ethiopia04.2021
High School - Natural Sciences
Toker Comprehensive School
Asmara, Eritea06.2016
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Food safety awareness
- Food presentation
- Wine pairing
- Cash Handling
- Menu Memorization
- Order Accuracy
- Professional Appearance
- Relationship Management
- Service prioritization
- Food safety understanding
- Tableside Service
- Order Management
- Menu presentation
Languages
English
Elementary
Tigrigna
Native or Bilingual
Amharic
Full Professional
Timeline
Restaurant Waiter
Zema Restaurant
01.2020 - 05.2024
Hair Salon Owner
Myself
06.2016 - 07.2019
Certificate - Hairstylist
Helen School of Beauty
High School - Natural Sciences
Toker Comprehensive School
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