Fiyona D'Cunha
London,Canada
Summary
Dynamic and detail-oriented professional with over 10 years of comprehensive experience in administrative support and billing management across diverse industries. Proven expertise in providing high-level executive assistance, streamlining office operations, and enhancing organizational efficiency. Skilled in managing complex calendars, coordinating travel arrangements, and preparing detailed reports, while ensuring confidentiality and professionalism. Adept at overseeing billing processes, invoicing, and accounts receivable, with a strong focus on accuracy and compliance. Exceptional interpersonal and communication skills, enabling productive relationships with stakeholders at all levels. Committed to delivering quality service and optimizing processes to support executive leadership and drive business objectives.
Overview
11
11
years of professional experience
Work History
Billing Specialist
KPMG
London, ON
05.2022 - Current
- Manage billing processes and ensure accuracy with billing invoices.
- Assist several partners with their billing requirements, tax determinations, ERP systems and more.
- Collaborate with cross-functional teams to streamline operations and resolve queries efficiently.
Administrative Assistant
KPMG
London, ON
02.2022 - 05.2022
- Provided executive-level administrative support, including document preparation.
- Assisted tax team with busy tax season.
EA to the President, Health and Safety Supervisor, Outsourcing Lead, Admin & HR Support
The MedTech Group
London, ON
12.2020 - 02.2022
- Chaired the Joint Health and Safety Committee, ensuring compliance and workplace safety.
- Supported HR functions, including recruitment, insurance and documentation.
- Managed special projects with the President, including SRED documentation and meetings.
- Managed the entire outsourcing team and supervised in-house production.
Executive Assistant to President and CIO
Axis Bank Ltd
India
08.2016 - 04.2018
- Provided high-level administrative support, including global travel arrangements, meeting coordination, and documentation.
- Assisted with complex calendar management.
- Managed official in-house IT events and conferences.
- Acted as a liaison between the CIO and internal/external stakeholders.
Office Manager & Executive Assistant to Director
Imarticus Learning Private Limited
India
11.2014 - 08.2016
- Oversaw office operations, vendor management, and team supervision.
- Designed and implemented orientation processes for new students.
- Led the Employee Engagement team and organized various activities and social cause events.
- Managed entire process regarding registrations, cash flow, fee collections and much more.
- Managed daily flash reports for the Directors across all centers.
- In charge of office renovations and moving.
Education
Postgraduate Certificate - Business Management – Human Resources
Lambton College
Sarnia, ON01-2020
Bachelor of Science - Botany & Zoology
St. Xavier’s College
Mumbai, India06-2012
Skills
- Complex calendar management with zero scheduling errors
- Global travel and mobility management
- Budgeting and financial dashboard administration
- ERP systems and billing platforms
- Vendor and client relationship management
- Recruitment and onboarding coordination
- Event planning and employee engagement initiatives
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook)
- Tech savvy and proficient in Google sheets, Tax Prep, DocuSign, SAP, IBS, Service now, One Port, Edumate, Salesforce, Workday, Dayforce, Quickbooks, in-house CRM, inventory, data management and billing portals
- Strong written and verbal communication skills
Awards & Recognitions
Employee of the month awarded for 6 months back-to-back for increased efficiency.
Recognized as an 'Extra Miler' for exceeding expectations.
Invited as a guest speaker at Lambton College to inspire students on 'How to Make Projects Interesting.
Dean’s Honor Student (Two semesters- Lambton College), International Student Ambassador (Lambton College)
Recognized for creating an awareness campaign featured on a USA-based website.
First-ever international student to work as a co-op student during the co-op program at Lambton College.
Other work experience
- May 2020 – Dec 2020: Esso and Flying J Service Centre, Wyoming, ON Designation: Store Supervisor
- March 2020: Tek Savvy, Chatham, ON Designation: Service Delivery Trainee (Laid off due to Covid-19)
- September 2019- December 2019: Lambton College, Sarnia, ON Designation: Business Development Co-op Assistant (Co-op)
- Cashier/ Team Leader - Blue water fries (2020 Summer)- Seasonal job
- Server - Swiss Chalet (July 2018- December 2019) Awarded as the best server in 2018 and 2019
- Shift Coordinator and Cashier - A&W Restaurant (July 2018- August 2019) Promoted as a coordinator, within 3 months of the work tenure.
Timeline
Billing Specialist
KPMG
05.2022 - Current
Administrative Assistant
KPMG
02.2022 - 05.2022
EA to the President, Health and Safety Supervisor, Outsourcing Lead, Admin & HR Support
The MedTech Group
12.2020 - 02.2022
Executive Assistant to President and CIO
Axis Bank Ltd
08.2016 - 04.2018
Office Manager & Executive Assistant to Director
Imarticus Learning Private Limited
11.2014 - 08.2016
Postgraduate Certificate - Business Management – Human Resources
Lambton College
Bachelor of Science - Botany & Zoology
St. Xavier’s College