Summary
Overview
Work History
Education
Skills
Timeline
Barista

Fitzgerald Appiah-Brenya

Brampton,ON

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
01.2023 - 06.2024
  • - Made and served brand-specific café beverages per day with speed, quality and consistency.
  • - Recommended products based on solid understanding of individual customer needs and preferences.
  • - Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • - Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Retail Sales Associate

Canada’s Wonderland
09.2021 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Packing Associate

High Tech Shipping
01.2019 - 01.2021
  • - Responsible for packaging materials.
  • - Place items in correct size boxes and containers.
  • - Weighed and labeled completed items appropriately for shipment.
  • - Performed checks for defective items.
  • - Provided customer service.
  • - Help team members maintain a clean work space.
  • - Maintained and filled all necessary paperwork.

Education

Present -

Humber College
Blvd, Etobicoke, ON M9W 5L7

High School Diploma -

St Edmund Campion Secondary School
Brampton, ON
06.2024

Skills

  • - Strong communication
  • - Highly responsible and dedicated
  • - Good in Microsoft Word, Excel, and Powerpoint
  • - Demonstrates good organizational skills
  • - Strong leadership and teamwork skills in handling tasks and assignments
  • Friendly and outgoing
  • Team player
  • Order taking
  • Cash register operation
  • Listening skills
  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills

Timeline

Barista

Starbucks
01.2023 - 06.2024

Retail Sales Associate

Canada’s Wonderland
09.2021 - 01.2023

Packing Associate

High Tech Shipping
01.2019 - 01.2021

Present -

Humber College

High School Diploma -

St Edmund Campion Secondary School

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Fitzgerald Appiah-Brenya