FITSUMBRHAN ARAYA
EDMONTON
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
Dispatcher
MC Dispatch
09.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Delivery Driver
MC Dispatch
08.2020 - 09.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
Associate of Arts - Accounting
Northern Alberta Institute of Technology
Edmonton, None05-2025
Skills
- Fast learner
- Active listening
- Attention to detail
- Time management
- Problem-solving
- Dispatch coordination
- Database management
- Team collaboration
Languages
English
Full Professional
Arabic
Professional Working
Tigirnya
Native or Bilingual
Timeline
Dispatcher
MC Dispatch
09.2021 - Current
Delivery Driver
MC Dispatch
08.2020 - 09.2021
Associate of Arts - Accounting
Northern Alberta Institute of Technology
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