Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
Generic

Fitsum Bedada

Toronto,Canada

Summary

Dynamic and adaptable professional with a proven track record at Victoria’s Secret, excelling in exceptional guest service and conflict resolution. Skilled in leveraging communication skills and computer literacy to enhance team efforts and improve customer satisfaction metrics. Recognized for turning challenges into positive outcomes, demonstrating a keen attention to detail and a commitment to excellence.

Overview

10
10
years of professional experience

Work History

Volunteer

Grace Food Bank
Toronto, Canada
01.2024 - Current
  • Company Overview: Toronto
  • Assist with food sorting, packaging, and distribution tasks to ensure timely and efficient provision of food assistance to individuals and families in need
  • Greet clients warmly, listen to their needs, and guide them through the food selection process with empathy and respect, fostering a supportive and dignified environment
  • Collaborate with fellow volunteers and staff members to organize food drives, fundraising events, and community outreach initiatives to raise awareness and support for the food bank’s mission
  • Toronto

Customer Service Representative

Victoria’s Secret
Dubai, United Arab Emirates
01.2016 - 11.2023
  • Company Overview: Dubai, United Arab Emirates
  • Delivered personalized customer service by engaging with guests to understand preferences and needs, contributing to a high level of satisfaction and return visits
  • Efficiently processed cash, debit, and credit transactions, maintaining accuracy and adhering to company financial protocols
  • Resolved customer inquiries and complaints with a focus on problem-solving, leading to positive feedback from customers
  • Had a customer who initially planned to buy just for herself, but I managed to turn it into a full family purchase
  • She even told my manager how skillfully I assisted her
  • Recognized by management as a natural with customers, having guests specifically seek out my assistance, ensuring everyone experienced the best shopping journey
  • Collaborated with team members to improve overall guest experience, helping the location achieve a consistent top rating in customer satisfaction metrics
  • Maintained up-to-date customer records and assisted with orders, returns, and exchanges with high attention to detail
  • Dubai, United Arab Emirates

Front Desk Agent

Capital Hotel and Spa
Addis Ababa, Ethiopia
09.2014 - 10.2015
  • Company Overview: Addis Ababa, Ethiopia
  • Greeted guests warmly and managed check-in/check-out procedures, ensuring accuracy in handling guest information and transactions
  • Communicated effectively with guests and provided relevant information about hotel amenities and local attractions to enhance their stay
  • Addressed guest complaints promptly, resolving issues to ensure guest satisfaction and promote positive experiences
  • Handled a situation where a guest was unhappy with their room assignment, resulting in positive feedback from both the guest and my manager for my resolution skills
  • Followed safety protocols and handled visitor log entries, adhering to hotel security standards
  • Addis Ababa, Ethiopia

Education

Bachelor's degree - accounting

Addis Ababa University
Addis Ababa, Ethiopia
07.2021

Appreciation for Excellence in Customer Service -

Victoria’s Secret
Dubai, United Arab Emirates
01.2021

Skills

  • Exceptional guest service: delivering top-notch experiences
  • Conflict Resolution: Swiftly addressing complaints
  • Communication Skills: Clear and effective interaction
  • Team collaboration: Enhancing team efforts,
  • Attention to detail: accurate handling of tasks
  • Adaptability: Flexible to various roles and shifts
  • Computer literacy: Efficient with front desk systems

Volunteer Experience

Helping Client, Grace Food Bank, Toronto, Ontario, 01/24, Present, Assist with food sorting, packaging, and distribution tasks to ensure timely and efficient provision of food assistance to individuals and families in need., Greet clients warmly, listen to their needs, and guide them through the food selection process with empathy and respect, fostering a supportive and dignified environment., Collaborate with fellow volunteers and staff members to organize food drives, fundraising events, and community outreach initiatives to raise awareness and support for the food bank’s mission.

Timeline

Volunteer

Grace Food Bank
01.2024 - Current

Customer Service Representative

Victoria’s Secret
01.2016 - 11.2023

Front Desk Agent

Capital Hotel and Spa
09.2014 - 10.2015

Bachelor's degree - accounting

Addis Ababa University

Appreciation for Excellence in Customer Service -

Victoria’s Secret
Fitsum Bedada