Breanna Neal
Los Angeles
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at solving problems analytically. Committed to enhancing customer experiences by consistently employing service-oriented behaviors. Recognizes the importance of understanding customer desires and goes above and beyond to provide customized solutions that foster loyalty.
Overview
1
1
year of professional experience
Work History
Sales Associate
The Salvation Army
08.2022 - 12.2022
- Cultivated relationships with new and existing customers to drive sales
- Promoted visual presentation standards by keeping store replenished
- Utilized active listening techniques to identify customer needs and provide appropriate solutions
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
Courtesy Clerk
Stater Bros.
01.2022 - 05.2022
- Answered customer questions and directed patrons to appropriate store locations according to needs
- Packaged and carried out purchased items to customer vehicles
- Demonstrated strong customer service skills by helping customers locate items in the store
- Worked collaboratively with team members to complete assigned task promptly
Customer Service Cashier
The Cookie Plug
09.2021 - 12.2021
- Assisted customers with product selection, inquiries and order requests
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Applied suggestive selling techniques to increase sales
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
Education
Associate of Arts - Anthropology
Long Beach City College
Long Beach, CASkills
- Time Management
- Customer Service
- Social Perceptiveness
- Multitasking Strengths
- Goal oriented
- Problem-solving skills
Timeline
Sales Associate
The Salvation Army
08.2022 - 12.2022
Courtesy Clerk
Stater Bros.
01.2022 - 05.2022
Customer Service Cashier
The Cookie Plug
09.2021 - 12.2021
Associate of Arts - Anthropology
Long Beach City College
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