Fisha Negussie
Ottawa,ON
Summary
Friendly Reservation Specialist with a extensive background in reservations and customer service. Fluency. Committed to bringing a positive energy to the workplace and ensuring exceptional customer service.
Overview
11
11
years of professional experience
Work History
Customer Service
Tim Hortons
Ottawa, ON
07.2022 - 10.2024
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Cleaned tables and chairs to prepare dining area for next customers.
Customer Survice
Rekik Bar and Restaurant
Ethiopia, Addis Abeba
06.2013 - 07.2021
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Managed household errands and other essential duties.
Education
High School Diploma -
Adult Highschool
300 Rochester St06-2024
Skills
- Customer service
- Effective communication
- Cash handling
- Conflict resolution
- Time management
- Team collaboration
Languages
English
Professional
Amharic
Full Professional
Timeline
Customer Service
Tim Hortons
07.2022 - 10.2024
Customer Survice
Rekik Bar and Restaurant
06.2013 - 07.2021
High School Diploma -
Adult Highschool
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