Summary
Overview
Work History
Education
Skills
Timeline
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Fisayomi Okoruwa

Barrie,ON

Summary

Flexible and versatile business analyst resourceful in finance management, known for high productivity and efficient task completion. Excel in communication, problem-solving, and time management, which ensure outstanding performance in client interactions and financial resolutions.

Overview

4
4
years of professional experience

Work History

Collection Customer Service Representative

Bill Gosling Outsourcing
Barrie, Ontario
12.2024 - Current
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Located and notified customers of delinquent accounts by calls
  • Monitored customer accounts for timely payments.
  • Followed up regularly with debtors until full balance is paid off.
  • Negotiated credit extensions and waivers when necessary.
  • Responded promptly and courteously to all customer inquiries via phone
  • Initiated outbound calls to customers with delinquent accounts.
  • Answered customer questions regarding account discrepancies or problems.

Business Development Officer

Stargate construction
Ibadan, Oyo
02.2023 - 05.2024
  • Traveled through assigned territory to follow up on regular and prospective clients to grow and maintain relationships.
  • Created presentations to communicate available products, benefits, and price models to customers.
  • Maintained an up-to-date database of contacts for potential customers.
  • liaised with other departments to ensure delivery of structures
  • Facilitated and organized training and development programs for the business development team.
  • Analyzed customer feedback data to determine areas of improvement within the company to be considered in future projects.
  • Monitored competitor activity and market trends to maintain a competitive edge.
  • Established and maintained relationships with key stakeholders, including clients, partners, and suppliers.
  • Developed key performance indicators that measure progress towards goals.
  • Assisted in the preparation of reports outlining business development activities and results achieved

Project Officer

PLAN Foundation
Ibadan, Oyo
02.2021 - 12.2022
  • Played instrumental role in adjusting deliverables to address changes in requirements.
  • Brought in additional project personnel and resources to meet demands.
  • Submitted estimated budget, progress reports and cost tracking reports.
  • Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects.
  • Coordinated communications between various stakeholders involved in the project lifecycle.
  • Kept project and team on schedule by monitoring deadlines, milestones and performance.

Education

Bachelor of Science - Political Education

University of Ibadan
Ibadan
11-2021

Skills

  • Debt collection
  • Skip tracing
  • Stress tolerance
  • Assertiveness
  • Management support
  • Customer consultation
  • Regulatory compliance
  • Delinquent account management
  • Presentation skills
  • KPI tracking
  • Strategic thinking
  • Staff management
  • Customer relationship building
  • Fair debt collections practices
  • Microsoft office
  • Microsoft excel
  • Record keeping
  • Time management
  • Data analysis
  • Analytical skills
  • Problem solving
  • Data collection

Timeline

Collection Customer Service Representative

Bill Gosling Outsourcing
12.2024 - Current

Business Development Officer

Stargate construction
02.2023 - 05.2024

Project Officer

PLAN Foundation
02.2021 - 12.2022

Bachelor of Science - Political Education

University of Ibadan

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Fisayomi Okoruwa