Summary
Overview
Work History
Education
Skills
Languages
Timeline
Quote
Work Availability
Work Preference
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FISAYOMI OGUNMOLA

Toronto,ON

Summary

Successful Customer Representative with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Thrives in in dependent and remote work environments, proffering optimal solutions that drive higher productivity.

Overview

6
6
years of professional experience
1
1
Language

Work History

Inbound Customer Service Representative/Order Fulfillment Associate

Amazon
01.2024 - Current
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.

Sales Volunteer

Salvation Army Thrift Store
10.2023 - 01.2024
  • Boosted sales performance by consistently meeting and exceeding established sales goals.
  • Collaborated with fellow volunteers to develop new strategies for reaching potential customers and expanding market share.
  • Enhanced team productivity by sharing best practices and offering support during busy periods or challenging situations.
  • Participated in ongoing training opportunities to stay current on industry trends, emerging technologies, and new product offerings.

Customer Service Representative

Optima Communications
08.2022 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Multitasked in a fast paced environment while navigating multiple computer systems.

Customer Relationship Manager

ACCESS BANK
01.2021 - 06.2022
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
  • Meticulously trained two new employees to use Microsoft Suite and oracle Software to enter customer data, organize customer interaction logs, resolve complaints and process customers transactions with utmost customer satisfaction.
  • Efficiently gave customers information on products best suited to their needs, thus helping meet the branch targets with an average of 20% increased customer base and achieved consistent customer satisfaction scores and received commendations for outstanding service.
  • Worked with a team of 6 other employees to develop a more efficient method for handling incoming customer queries, which achieved a success rate of 30%.
  • Effectively managed cash, cheque and service renewal transactions with an accuracy rate of 100%.

Marketing Manager

OMOLOWO GLOBAL VENTURES
09.2018 - 12.2020
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.

Education

Bachelor of Science - MASS COMMUNICATION

JOSEPH AYO BABALOLA UNIVERSITY
OSUN STATE, NIGERIA
06.2018

Skills

  • Inbound sales
  • High-volume call centers
  • Computer Skills
  • Call center experience
  • Complaint Handling
  • Documentation And Reporting
  • Customer communications
  • Customer Support
  • Communicating with clients
  • Data Entry

Languages

English
Full Professional

Timeline

Inbound Customer Service Representative/Order Fulfillment Associate

Amazon
01.2024 - Current

Sales Volunteer

Salvation Army Thrift Store
10.2023 - 01.2024

Customer Service Representative

Optima Communications
08.2022 - 09.2023

Customer Relationship Manager

ACCESS BANK
01.2021 - 06.2022

Marketing Manager

OMOLOWO GLOBAL VENTURES
09.2018 - 12.2020

Bachelor of Science - MASS COMMUNICATION

JOSEPH AYO BABALOLA UNIVERSITY

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursWork from home option

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FISAYOMI OGUNMOLA