Summary
Overview
Work History
Skills
Languages
Timeline
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Firdous

Mississauga,ON

Summary

Dynamic and results-driven professional with extensive customer service experience at H&M Store. Proven ability to foster customer loyalty through outstanding support and effective problem-solving. Skilled in cash transactions and adept at managing high-stress situations, ensuring satisfaction and repeat business. Strong interpersonal skills enhance collaboration and drive team success.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.



Overview

2
2
years of professional experience

Work History

Sales Associate

H&M Store
09.2024 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Customer Service Representative

William Osler Health System
01.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Urban Planet
10.2022 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Skills

  • Customer support expertise
  • Collaboration skills
  • Effective time management
  • Analytical problem-solving
  • Effective troubleshooting skills
  • Strong interpersonal skills
  • Outstanding customer support
  • Proficient in cash transactions
  • Customer service

Languages

Punjabi
English
Hindi

Timeline

Sales Associate

H&M Store
09.2024 - 03.2025

Customer Service Representative

William Osler Health System
01.2023 - 09.2024

Cashier

Urban Planet
10.2022 - 12.2023
Firdous