Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Firas Eid

Montreal,Canada

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
years of professional experience
3
years of post-secondary education

Work History

Cargojet
Mirabel, QC

Ground Handler
10.2022 - Current

Job overview


  • Stocked aircraft cabins with necessary cargo cans ,equipment and supplies.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Managed warehouse operations and verified proper shipment procedures.

Andalos
Montreal, QC

Store Manager
01.2022 - 10.2022

Job overview

  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Prepared annual budgets with controls to prevent overages.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Provi-Soir
Montreal, QC

Front Desk Manager
10.2021 - 01.2022

Job overview

  • Oversaw front desk operations with eye for, staff productivity and operational efficiency.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Kept accounts in balance and ran daily reports to verify totals.

Badawi Group
Beirut

Operational Coordinator
09.2020 - 10.2021

Job overview

  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Academy of Aeronautics
Montreal

GED
10.2021

University Overview

Flying School

Private Pilot License

Studying for Commercial Pilot License

École Saint-Coeur
Lebanon

High School Diploma

University Overview

Skills

Teambuildingundefined

Timeline

Ground Handler
Cargojet
10.2022 - Current
Store Manager
Andalos
01.2022 - 10.2022
Front Desk Manager
Provi-Soir
10.2021 - 01.2022
Academy of Aeronautics
GED
10.2021
Operational Coordinator
Badawi Group
09.2020 - 10.2021
École Saint-Coeur
High School Diploma
Firas Eid