Firas Bourachi
Mississauga,ON
Summary
Organized and detail-oriented Administrative Assistant Intern adept at providing administrative support and assisting with executing projects. Experienced with maintaining contacts database and organizing filing systems and office spaces. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
4
4
Certification
Work History
Administrative Trainee
Dilawri Group Of Companies
05.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared and edited documents and reports for quality and accuracy.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Managed phone and email correspondence and handled incoming and outgoing calls and emails.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided support for team projects and initiatives to contribute to team success.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
Service Appointment Coordinator
Dilawri Group Of Companies
10.2017 - Current
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Entered daily data in computer systems and documented office activities.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Care Representative
Rogers Communications
07.2015 - 09.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Retail Store Manager
Petro-Canada Gas Station & Petro-Pass Truck Stop
04.2000 - 04.2010
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Education
Diploma - Accounting And Payroll Administration
Everest College
Mississauga, ON02.2010
Skills
- Employee Communications
- Multitasking and Time Management
- Office Administration
- Database Maintenance
- Information Updates
- Microsoft Office
- Efficient Data Entry
- Goals and Performance
- Attention to Detail
- Customer Conflict Resolution
- Delivery Appointment / Appointment Confirmation
- Professional Relationships
- Data Verification
- Appointment Booking & Organization
- Teamwork and Collaboration
- Willingness to Learn
- Staff Orientation and Training
- Phone Screens
Certification
- Certified Administrative Assistant Fundamentals, Conestoga - March 25, 2023
- Certified Managing Customer Service, Conestoga - June 26, 2023
- Certified Fundamentals of Supervision & Management , Conestoga - December 29, 2022
- Certified Computer Skills for the Workplace, Conestoga - May 17, 2022
Timeline
Administrative Trainee
Dilawri Group Of Companies
05.2020 - Current
Service Appointment Coordinator
Dilawri Group Of Companies
10.2017 - Current
Customer Care Representative
Rogers Communications
07.2015 - 09.2017
Retail Store Manager
Petro-Canada Gas Station & Petro-Pass Truck Stop
04.2000 - 04.2010
Diploma - Accounting And Payroll Administration
Everest College
- Certified Administrative Assistant Fundamentals, Conestoga - March 25, 2023
- Certified Managing Customer Service, Conestoga - June 26, 2023
- Certified Fundamentals of Supervision & Management , Conestoga - December 29, 2022
- Certified Computer Skills for the Workplace, Conestoga - May 17, 2022
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