Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Language and Cultural skills
Work Ethic
Legal Interests
Timeline
Generic

Fiorella Lavado

Georgetown,ON

Overview

9
9
years of professional experience
1
1
Certification

Work History

Inbound Problem Solver

AMAZON
Brampton, Ontario
08.2017 - 11.2024
  • Analyzed customer inquiries to identify root causes of issues.
  • Collaborated with teams to resolve product-related problems efficiently.
  • Trained new staff on problem-solving processes and customer interaction techniques.
  • Supported the implementation of new tools for enhanced problem resolution efficiency.
  • Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
  • Resolved many tickets per day to keep queue clear and packages moving efficiently.
  • Logged unsellable products requiring donation or destruction due to damage or other issues.
  • Documented all problem resolution activities accurately in the company's database.
  • Facilitated training sessions for new hires on problem-solving techniques and best practices for handling difficult customers.
  • Implemented continuous improvement practices to minimize future issues.

Customer Service Representative

CANADIAN TIRE
Brampton, Ontario
06.2015 - 07.2017
  • Handled customer complaints and resolved issues efficiently.
  • Assisted customers with product inquiries and purchase decisions.
  • Collaborated with team members to enhance customer service experience.
  • Trained new staff on company policies and customer service standards.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed positive relationships with customers through friendly interactions.

Education

Some College (No Degree) - Paralegal Studies

Humber College
Etobicoke, ON
01-2025

English Language

Sheridan College
Brampton, ON
12-2014

Bachelor in Sociology - Sociology

The National University of The Center
Peru
12-2013

High School Diploma -

Iberoamerica
Peru
12-2006

Skills

  • Problem solving
  • Customer service
  • Team collaboration
  • Research skills
  • Attention to detail
  • Project management
  • Training facilitation
  • MS office
  • Dependable and responsible
  • Excellent communication
  • Problem resolution
  • Verbal communication
  • Supervision and leadership
  • Microsoft office
  • Team building

Affiliations

Actively involved in multicultural groups that promote language learning and cultural exchange.

Volunteer for activities out of school.

Languages

Spanish
Native/ Bilingual
English
Full Professional

Certification

Top Performance Recognition – Amazon Canada (2019, 2021, 2024)
Exceeded daily productivity targets and contributed to team success during peak seasons.

Promotion to Process Assistant (PA) Role – Amazon Canada 2024
Took on additional responsibilities, trained new employees, and demonstrated leadership.

Language and Cultural skills

Fluent in English and Spanish – able to support clients in both languages.

Understanding of Latin American cultural norms and legal concerns.

Work Ethic

8 years of consistent full-time employment at Amazon.

Demonstrated reliability, commitment, and ability to meet long-term goals.

Balanced work with academic progress and professional development.

Legal Interests

Immigration Law, Human Rights Law, Family Law.

Small Claims Litigation, Employment Law, Legal Aid.

Timeline

Inbound Problem Solver

AMAZON
08.2017 - 11.2024

Customer Service Representative

CANADIAN TIRE
06.2015 - 07.2017

Some College (No Degree) - Paralegal Studies

Humber College

English Language

Sheridan College

Bachelor in Sociology - Sociology

The National University of The Center

High School Diploma -

Iberoamerica

Similar Profiles

CREATE PROFILE
Fiorella Lavado