Fiorella Azofeifa
Boucherville,QC
Summary
Hardworking and passionate.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistant Retail Supervisor
Amazon
06.2019 - 11.2023
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Hired, trained and scheduled retail staff, prioritizing tasks for completion before anticipated deadlines.
Houseperson
Vail Resorts
12.2018 - 05.2019
- Kept building entryway glass clean and polished for professional presentation.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Cashier
City Market
12.2018 - 05.2019
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Busser
Sun Valley
12.2017 - 05.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Food Runner
Sun Valley Resort
12.2017 - 05.2018
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
Customer Service
Kuehne Nagel
11.2016 - 11.2017
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Education
Portuguese -
Universidad De Costa Rica
01.2022
Technical Project Management -
Tecnológico De Costa Rica
01.2022
English Costumer Service -
Instituto Nacional De Aprendizaje
01.2016
High School Diploma -
Instituto de Alajuela
01.2014
Skills
- Excellent natural interpersonal skills
- Exceptional communication and organizational skills
- Time management
- Multitasking capabilities
- Problem-solving abilities
- Customer service excellence
- Team leadership
Languages
English - Advance
Portuguese - Intermediate
Spanish - Native
French - Basic
Timeline
Assistant Retail Supervisor
Amazon
06.2019 - 11.2023
Houseperson
Vail Resorts
12.2018 - 05.2019
Cashier
City Market
12.2018 - 05.2019
Busser
Sun Valley
12.2017 - 05.2018
Food Runner
Sun Valley Resort
12.2017 - 05.2018
Customer Service
Kuehne Nagel
11.2016 - 11.2017
Portuguese -
Universidad De Costa Rica
Technical Project Management -
Tecnológico De Costa Rica
English Costumer Service -
Instituto Nacional De Aprendizaje
High School Diploma -
Instituto de Alajuela
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