Fiona Joy Tolentino
Regina,Saskatchewan
Summary
With good communication, organizing skills and motivation to succeed, I want to be a part of your team and hoping to help me improve myself for my future. Having two year of experience in customer service, I have a great view of how us, as employees, should provide exceptional service to our customer, guests and fellow colleagues.
Exceptional service composts of making the customer feel welcome to our workplace and satisfy them fully with what we serve, includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
01.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Cashier/ Supervisor
Popeyes
07.2022 - 10.2022
- My job as an opening supervisor is to make sure everything is well prepared before store
- It is also my responsibility that the store operations go smoothly
- I make sure to give the costumers satisfaction with their orders and improve on what we can do better to meet their expectations.
Hostess
Montana's BBQ and Bar
05.2022 - 07.2022
- Costumer Service
- Arrange an appropriate sitting for the costumers and guests within the restaurant
- Welcome everyone that comes in the restaurant and offer excellent service
- For example, help the servers serve food to the costumer
- Clean the table once the costumers are finished and ready for next sitting.
Cashier
Jollibee
12.2021 - 04.2022
- Provide excellent costumer service
- Made sure the store is as clean as possible.
Barista/ Cashier
Starbucks
05.2021 - 11.2021
- Made drinks as what the costumers preferred
- Offered my helped to costumers to understand what they want and what would satisfy them
- Gave suggestions to those who are having troubles of what they want.
Education
Grade 12 -
Dr. Martin LeBoldus High School
Regina, SK06.2022
Skills
- Reliability
- Sense of responsibility
- Ability to manage and organize information
- Willingness to keep learning
- Teamwork
- Positive attitude and behavior
- Effective oral and written communication skills
- Can handle cash, prepare bills and make payments
- Leadership and management
- Coffee expertise
- POS System Operation
Certification
ServSafe International Food Handler-Canada Certificate
References
References Available Upon Request
Timeline
Barista Trainer
Starbucks
01.2023 - Current
Cashier/ Supervisor
Popeyes
07.2022 - 10.2022
Hostess
Montana's BBQ and Bar
05.2022 - 07.2022
Cashier
Jollibee
12.2021 - 04.2022
Barista/ Cashier
Starbucks
05.2021 - 11.2021
Grade 12 -
Dr. Martin LeBoldus High School
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