Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fiona (Boyi) Chen

Montreal

Summary

Client-focused relocation professional with over 9 months of experience supporting corporate transferees at All Points Relocation. Adept at coordinating home search, school registration, and local integration services while delivering empathetic, organized support. Brings several years of customer service and administrative experience, a strong understanding of Montreal and surrounding areas, and excellent communication and time-management skills.

Overview

9
9
years of professional experience

Work History

Destination Consultant

All Points Relocation Services Inc.
09.2023 - Current
  • - Provide customized destination services for relocating employees, including home finding, school support, and government registration assistance.
  • - Coordinate service logistics and maintain ongoing communication with clients to ensure smooth relocation experiences.
  • - Support internal teams with scheduling and service planning based on client profiles and needs.
  • - Monitor client progress and update internal systems and reports in a timely and accurate manner.

Customer Service Representative

YiYou Communication Inc.
05.2019 - 12.2023
  • - Managed multi-channel client communication, resolving inquiries efficiently to ensure customer satisfaction.
  • - Created and improved customer support procedures and trained new staff on CRM systems.

Social Media Coordinator

Tian Qi Immigration
02.2018 - 03.2019
  • - Provided support to clients via social media and email, addressing inquiries and assisting with documentation.
  • - Maintained client records and supported immigration consultants with form preparation and submission.

Administrative Assistant

Radisson Hotel
05.2016 - 08.2016
  • - Supported front desk operations, customer inquiries, and administrative tasks.

Education

Bachelor of Business Administration - Accounting & Finance

Simon Fraser University
Burnaby, BC
08-2016

Skills

  • - Client Counseling & Needs Assessment
  • - Montreal Local Knowledge
  • - Schedule & Logistics Coordination
  • - Government Registration Processes
  • - CRM Tools & Microsoft Office
  • - Communication & Interpersonal Skills

Timeline

Destination Consultant

All Points Relocation Services Inc.
09.2023 - Current

Customer Service Representative

YiYou Communication Inc.
05.2019 - 12.2023

Social Media Coordinator

Tian Qi Immigration
02.2018 - 03.2019

Administrative Assistant

Radisson Hotel
05.2016 - 08.2016

Bachelor of Business Administration - Accounting & Finance

Simon Fraser University

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Fiona (Boyi) Chen