FIONA YU
Toronto,ON
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
STORE MANAGER
ZION BUILDING SUPPLIES(BRAMPTON) LTD.
59 BRAMALEA ROAD
07.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
E COMMERCE MANAGER
ZION BUILDING SUPPLIES LTD.
3024 KENNEDY ROAD
08.2017 - 02.2022
- Incorporated e-commerce objectives in social media platform management.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
STORE FRONT
TIM HORTON
5975 STEELES AVENUE EAST SCARBOROUGH ON M1V 5P6
06.2013 - 02.2017
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor of Arts - Business Economics
YORK UNIVERISTY
Toronto, ON12.2019
High School Diploma -
Albert Campbell Collegiate Institute
06.2015
Skills
- Team Collabration
- Efficient communication
- Critical Thinking
- Flexibility
- Positive Attitude
- Inventory Control
- Customer Service Control
- Problem Solving
- Reliability
- Time Management
- Initiative
- Attention to Detail
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
STORE MANAGER
ZION BUILDING SUPPLIES(BRAMPTON) LTD.
07.2022 - Current
E COMMERCE MANAGER
ZION BUILDING SUPPLIES LTD.
08.2017 - 02.2022
STORE FRONT
TIM HORTON
06.2013 - 02.2017
Bachelor of Arts - Business Economics
YORK UNIVERISTY
High School Diploma -
Albert Campbell Collegiate Institute