FIONA YU
Toronto,ON
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
STORE MANAGER
ZION BUILDING SUPPLIES(BRAMPTON) LTD.
07.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
E COMMERCE MANAGER
ZION BUILDING SUPPLIES LTD.
08.2017 - 02.2022
- Incorporated e-commerce objectives in social media platform management.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
STORE FRONT
TIM HORTON
06.2013 - 02.2017
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor of Arts - Business Economics
YORK UNIVERISTY
Toronto, ON12.2019
High School Diploma -
Albert Campbell Collegiate Institute
06.2015
Skills
- Team Collabration
- Efficient communication
- Critical Thinking
- Flexibility
- Positive Attitude
- Inventory Control
- Customer Service Control
- Problem Solving
- Reliability
- Time Management
- Initiative
- Attention to Detail
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
STORE MANAGER
ZION BUILDING SUPPLIES(BRAMPTON) LTD.
07.2022 - Current
E COMMERCE MANAGER
ZION BUILDING SUPPLIES LTD.
08.2017 - 02.2022
STORE FRONT
TIM HORTON
06.2013 - 02.2017
Bachelor of Arts - Business Economics
YORK UNIVERISTY
High School Diploma -
Albert Campbell Collegiate Institute
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