Xiaona Huang
Vancouver,BC
Summary
Results-driven Operations Team Lead offering top-level skills in customer service, conflict management and safety oversight. Excellent decision-making talents with self-motivated and hardworking nature.
Overview
12
12
years of professional experience
Work History
Operations Team Leader
Unionpay International
10.2017 - 11.2023
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
- Conducted regular staff training sessions to ensure consistent implementation of best practices across the team.
- Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
Product Operations Manager
ChinaRoad
04.2016 - 03.2017
- Collaborated with developer team for seamless integration of software updates, ensuring minimal downtime for users.
- Improved inventory management for increased efficiency and reduced costs.
- Performed as a pre-sale and post-sale techinical specialist to troubleshoot issues and implement solutions for seamless product functionality.
- Developed and executed strategies for product expansion into new markets, resulting in increased C-end users.
- Conducted on-site training for B-end customers.
IT Security Specialist
IBM
09.2011 - 03.2016
- Security automation tool calibration (Perl/XML/Shell on Windows/Linux/AIX/FreeBSD)
- Standardization and documentation of processes
- Responsibility for external and internal audits
- Delivery analysis (Pareto/Six-Sigma) for quality and predicted exceptional situations
- Customer service support for internal use of printers/copiers
Education
Diploma of Real Estate Program - Real Estate
Langara College
Vancouver, BC12.2025
MBA - Business Administration
Shenzhen University
Shenzhen, China06.2017
Bachelor in Computer Science & Technology - Computer Science & Technology
Guangdong Univerisity of Foreign Studies
Guangzhou, China06.2011
Skills
- Customer Relationship Management
- Operations Management
- Process Development
- Process Improvement
- Quality controls
- Software Knowledge
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
French
Elementary
Timeline
Operations Team Leader
Unionpay International
10.2017 - 11.2023
Product Operations Manager
ChinaRoad
04.2016 - 03.2017
IT Security Specialist
IBM
09.2011 - 03.2016
Diploma of Real Estate Program - Real Estate
Langara College
MBA - Business Administration
Shenzhen University
Bachelor in Computer Science & Technology - Computer Science & Technology
Guangdong Univerisity of Foreign Studies
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