Hi, I’m
Fiona Wagner
Burlington,ON
Summary
Hardworking and passionate, offering strong organizational skills, excellent judgement skills and customer-focused thinking.
Highly communicative, detail-oriented and committed to reliability and punctuality. Always eager to learn and grow, to motivate others and contribute to the overall team success!
Overview
27
years of professional experience
Work History
UPS Health CareBurlington, ON
Quality Control Specialist
08.2019 - Current
Job overview
- Inspect incoming products as per company quality standards and Client/Health Canada regulations
- Communicate to Supervisor and/or Client on issues or production deficiencies
- Fix identified issues to increase productivity
- Input into databases to track/update information (ie. Insight, Excel)
- Continual cross-referencing of documents to ensure accuracy (no shortages, damages, etc.) such as: shipping documents, packing slips and other Client documents
- Train new employees on multiple client quality control processes
- Collaborate with quality control team members and department Supervisor to ensure efficient workflow and/or implement new strategies to meet Client needs
UPS-SCSBurlington, ON
Admin / Records Management
02.2018 - 08.2019
Job overview
- Managed file-archives within office and warehouse
- Prepared documents for Client and/or Health Canada audits
- Handled confidential documents, maintained document sorting, ordered supplies
- Supported workflow processes to include (but not limited to) security badge management, mail distribution (in and out), invoicing, emailing, answering phone
- Responsible for monthly allocation of funds (ie. mail machine budget)
- Helped to create document tracking database within GWS (Global Warehouse System)
UPS-SCSBurlington, ON
Customer Service Representative
02.2006 - 02.2018
Job overview
- Provided primary support for Client(s) and developed strong client relationships
- Input and managed all phases of order processes to include: order entry, claims, inquiries, invoicing and return authorizations
- Investigated, collected and compiled information to complete claims process for missing shipments, tracking, tracing, obtaining POD's
- Managed in-house returns database to track statistics
- Answer all incoming email injuries, internally and externally
- Cross-trained and provided back up for customer service
Lisa R. Baumal, Barrister & SolicitorToronto, ON
Legal Assistant
06.1995 - 01.2006
Job overview
- Managed all general office duties, reception, data entry, ordering, filing and service of legal documentations
- Assisted in orderly document preparation of Family Law matters; child custody, child support, divorce, matrimonial separations
- Proofread documents, draft letters and correspondence
- Assemble documentary evidence for court
- Note taking for mediation cross-examinations
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Assist in basic preparation of business taxes and office record maintenance
- Business and Trust account banking
Education
Pickering High SchoolAjax, ON
High School Diploma
06.1991
Skills
- Customer Service
- Verbal and Written Communication
- Strategic Decision-Making
- Employee Training
- Issue Resolution
- Highly Organized
- Strong Attention to Detail
- Adaptability and Flexibility
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Control Specialist
UPS Health Care
08.2019 - Current
Admin / Records Management
UPS-SCS
02.2018 - 08.2019
Customer Service Representative
UPS-SCS
02.2006 - 02.2018
Legal Assistant
Lisa R. Baumal, Barrister & Solicitor
06.1995 - 01.2006
Pickering High School
High School Diploma
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