Fiona Umulisa
4009 Jockvale Road Ottawa,Canada
Summary
I’m adventurous and compassionate person. I enjoy seeking new experiences and making a positive impact on others.
I’m seeking for full time employment in the customer service field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wait Staff
HyreStaff
01.2023
- Setting up the space where the event will take place
- Carrying out all table service (sweep service, french service, etc.) in a timely and pleasant manner
- Clear and clean tables, trays, and chairs
- Assist clients/guests with special needs.
Call Center Representative
Msi Corp
Ottawa, ON
05.2021 - Current
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Appropriately escalate customer issues with the managerial team
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements.
Maintaince Skills
Maintenance Skiils
Ottawa
02.2021 - Current
- Sweeping, moping, washing , waxing and polishing floors.
- Dusting furniture and vacuum carpeting and area rug, draperies and upholstered furniture.
- Making beds, change sheets, and distributing clean towels and toiletries.
Community and Social Service Skills
Volunteer Work
Kigali-Rwanda And Here in Ottawa
01.2017 - Current
- Volunteering in refugee camps: offering clothes and food especially children.
- Coaching time with children and teaching the about the inconveniences of drug abuse and different phases of life.
- Coordinating and implementing the protocol services in different organizations such as planning events and organizing working teams in different companies (Tanzania Ports Authority in Kigali), Rwanda Kigali exposion, Sons of Korah company and many others.
Customer Service Rep
Start Times Rwanda
Kigali-Rwanda
10.2020 - 12.2020
- Placing orders for customers tv, home phones and internet.
- Helping customers with their complaints and finding solutions for them.
- Helping customers in getting information on their products and the benefits.
- Helping customers in booking and rescheduling their missed appointments.
Customer Service Representative
Wilson Tours And Travel Agency
Kigali-Rwanda
10.2019 - 12.2019
- Helping travellers or customers when required advice about their trips.
- Helping customers to find a suitable package holiday or to plan independent travel.
- Helping customers in checking the availability of the chosen holiday by telephone or computer.
- Making bookings using a computer system.
- Collecting payments and filling in booking forms.
- Contacting customers with their tickets arrive…
Education
High School Diploma - Tourism
APADE HIGHSCHOOL
Kigali-Rwanda10.2019
Skills
- Fluent in English, and Kinyarwanda
- Medium proficiency in Kiswahili
- Proficient in Microsoft suit
- Conduct, analyze and communicate research
- Critically and creatively analyze and synthesize information
- Meet goals, deadlines under pressure
- Cooperate and work well in a team
- Technologically literates
Hobbies and Interests
Writing and reading
Languages
English
Professional Working
Certification
Smart serve
Timeline
Wait Staff
HyreStaff
01.2023
Call Center Representative
Msi Corp
05.2021 - Current
Maintaince Skills
Maintenance Skiils
02.2021 - Current
Customer Service Rep
Start Times Rwanda
10.2020 - 12.2020
Customer Service Representative
Wilson Tours And Travel Agency
10.2019 - 12.2019
Community and Social Service Skills
Volunteer Work
01.2017 - Current
High School Diploma - Tourism
APADE HIGHSCHOOL