Fiona Stevenson
Newboro,ON
Summary
I’m a creative professional with a proven track record of positive community engagement through Brain Power Studio, e Through this employment I have become skilled in Social Media Management, developing effective online engagement and communication, increasing event reach through strategic social media campaigns.
I have exercised excellent interpersonal communication and team building skills. Through professional development in inclusivity and diversity, I have enhanced this companies partnerships with diverse community organizations.. I have demonstrated exceptional adaptability and commitment to impactful community development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Community Outreach Coordinator
Brain Power Studio
09.2010 - Current
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Increased public awareness of local resources by organizing and promoting community events.
- Boosted attendance at community events through strategic marketing efforts, including social media campaigns and local advertising.
- Collaborated with diverse groups of individuals across different sectors to identify common goals and develop innovative solutions to pressing challenges within the community.
- Wrote content for newsletters, social media pages and informational packets.
- Organized successful fundraising events that generated significant contributions to support ongoing outreach efforts.
- Acted as main point of contact between management, clinical staffs and external community.
- Leveraged social media platforms to double reach of promotional campaigns for events.
- Increased awareness of organization's mission with strategic social media campaigns.
- Fostered positive community relations through regular attendance at local events and meetings.
- Facilitated stronger community ties with establishment of monthly newsletter.
Community Support Worker
Bruce House
03.2001 - 02.2005
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
Sales Assistant
Unwind Yarn House
05.2006 - 11.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Human Services Counselling - Social Services
George Brown College
Toronto, ONSkills
- Social Media Management
- Needs Assessment
- Community resource management
- Nonprofit experience
- Informational material development
- Recordkeeping skills
- Report Preparation
- Community Engagement
- Project Leadership
- Cultural Competency
- Event Planning
- Marketing Communications
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Written and verbal communication
- Relationship Building
- Public relations
- Interpersonal Communication
- Public Speaking
- Crisis Intervention
- Strategic Planning
- Adaptability
Languages
English
Native or Bilingual
French
Professional Working
Certification
Certificate in Dispute Mediation- Dr. Barbara Landau
Timeline
Community Outreach Coordinator
Brain Power Studio
09.2010 - Current
Sales Assistant
Unwind Yarn House
05.2006 - 11.2023
Community Support Worker
Bruce House
03.2001 - 02.2005
Human Services Counselling - Social Services
George Brown College