Fiona Reaves
Calgary,AB
Summary
Seeking a position with an organization that offers new challenges and learning opportunities. Demonstrates a strong work ethic, dedication, and punctuality. Strives to complete projects accurately and efficiently. Excels in both independent and team environments. Diligent Training Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
31
31
years of professional experience
Work History
Education Account Manager (Contract/Remote)
Value Shepherd Inc.
08.2017 - Current
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Lead contact for student/client education training needs
- Managed a diverse portfolio of client accounts
- Developed customized account proposals for clients to help them achieve their training goals
- Met existing customers to review current services and expand sales opportunities.
- Negotiated contract terms with clients, securing favorable agreements for both parties and ensuring client satisfaction
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Coordinated with training development team to relay client feedback, influencing future product enhancements.
- Ordered, monitored, and proctored student certification exams
- Reviewed and recorded student evaluations and feedback
Education Manager
Service Management Art Inc.
06.2012 - 08.2017
- Coordinated and prioritized required training courses open enrolment and onsite
- Prepared course schedules and managed classroom requirements for enrollment up to 12 - 20 students.
- Selected and assigned instructors to conduct specific training programs.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated contract terms with clients, securing favorable agreements for both parties and ensuring client satisfaction
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Coordinated with training development team to relay client feedback, influencing future training materials
- Conducted surveys with students upon course completion to gather feedback for improvement.
- Organized and coordinated conferences and monthly meetings.
Administration Manager
3-CI
02.2010 - 05.2012
- Recruited top-notch talent through rigorous interview processes which resulted in higher quality hires and reduced employee turnover.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Improved employee productivity by providing comprehensive training (CRM) and support in office management tasks.
- Fostered a positive work environment by addressing employee concerns promptly and fairly while maintaining confidentiality when needed.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Ensured timely completion of projects by effectively managing workloads and prioritizing tasks for the administrative team.
- Collaborated with other departments in identifying deadlines and providing necessary support to achieve them
Administrative Bookkeeper
Reaves Construction Ltd.
01.2000 - 02.2010
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained and processed invoices and deposits
- Matched purchase orders with invoices and recorded necessary information.
- Payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- GST - Ensured compliance with tax regulations by preparing and submitting required documentation accurately and within deadlines.
Executive Assistant (Remote)
Zanico Services Ltd.
09.2008 - 11.2009
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated monthly meetings.
- Data entry
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Administrative Secretary
Modern Tool Ltd.
12.1993 - 09.2000
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned task
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Production of company sales catalogue
- Maintained inventory of office supplies and placed orders.
Education
Some College (No Degree) -
GHD – Crescent Heights High School
Calgary, ABDiploma - Interior Design
Interior Design Inst. Vancouver
Vancouver02.2017
Skills
- Relationship-focused account administration
- Client retention initiatives
- Client support
- Collaborative teamwork
- Customer relationship management
Languages
English
Full Professional
Timeline
Education Account Manager (Contract/Remote)
Value Shepherd Inc.
08.2017 - Current
Education Manager
Service Management Art Inc.
06.2012 - 08.2017
Administration Manager
3-CI
02.2010 - 05.2012
Executive Assistant (Remote)
Zanico Services Ltd.
09.2008 - 11.2009
Administrative Bookkeeper
Reaves Construction Ltd.
01.2000 - 02.2010
Administrative Secretary
Modern Tool Ltd.
12.1993 - 09.2000
Some College (No Degree) -
GHD – Crescent Heights High School
Diploma - Interior Design
Interior Design Inst. Vancouver
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