Fiona Quirarte
Montreal,QC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Representative
Beliveo
Zapopan, Jalisco
12.2022 - 03.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Offered resolutions to de-escalate calls and solve customer issues.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Food Service Worker
Subway Mexico
Zapopan, Jalisco
01.2022 - 11.2022
- Served meals to customers in a friendly and courteous manner.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Organized take-out orders for customers who requested them.
- Maintained safe food handling practices to prevent germ spread.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Followed recipes and customer requests to prepare meals.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Set up, restocked and cleaned dining areas.
- Monitored inventory to keep adequate stock of food items and supplies.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Education
High School Diploma -
Preparatoria 19 UDG
Tesistan Jalisco06-2020
Skills
- Customer Service
- Call Center Customer Service
- Inventory Control
- Safe Food Handling
- Multitasking
- Food Preparation
Certification
- I got certified for participating in the 1st National Congress of Food Regulation and Safety by the University of Specialties (UNE) in Jalisco Mexico, since I was studying chemistry.
Languages
English
Professional
Spanish
Native/ Bilingual
French
Elementary
Timeline
Call Center Representative
Beliveo
12.2022 - 03.2023
Food Service Worker
Subway Mexico
01.2022 - 11.2022
High School Diploma -
Preparatoria 19 UDG
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