Fiona Okojie
Woodbridge
Summary
Dedicated and compassionate third-year Bachelor of Science in Nursing student with extensive clinical experience in orthopedic and rehabilitation settings at Mackenzie Health. Graduate of the Social Service Worker program with a 3.7 GPA and demonstrated expertise in patient-centered care, health assessment, psychosocial support, advocacy, and interdisciplinary collaboration. Strong ability to build therapeutic relationships, provide safe and evidence-informed care, and support patients throughout recovery and rehabilitation. Proven customer service and communication skills gained through professional experience and community-based placements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
International Credits Experts
Vaughan, Ontario
06.2022 - 08.2023
- Provided information regarding services, account status, and customer concerns.
- Maintained accurate client records and documentation.
- Resolved customer complaints professionally and efficiently.
- Demonstrated strong communication, problem-solving, and interpersonal skills.
- Collaborated with team members to ensure customer satisfaction.
- Managed multiple priorities in a fast-paced environment.
- Maintained confidentiality of sensitive customer information. Arranged for refunds and credit for returned merchandise
- Updated accounts, initiate billing and processed claim payments, and received payment for services.
- Provided information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Customer sales representative
Kojifield Logistics
Toronto, Ontario
08.2019 - 02.2020
- Welcomed customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
- Advised customers on use and care of merchandise, and provided advice concerning specialized products or services
- Estimated or quoted prices, credit terms, trade-in allowances, warranties and delivery dates
- Prepared merchandise for purchase, rental or lease
- Prepared sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment
- Assisted in display of merchandise
- Maintained sales records for inventory control
- Conducted sales transactions through Internet-based electronic commerce.
- Assembled visual retail displays to promote products, promotional events and seasonal change overs
- Set up lighting systems to create a visual atmosphere
Education
Bachelor of Science - Nursing Science
Seneca Polytechnic
King City, ON04.2028
Social Service Worker -
Seneca College
Toronto, Ontario04.2022
Skills
- Interprofessional Collaboration
- Critical Thinking
- Time Management
- Cultural Competence
- Problem Solving
- Community Resource Coordination
- Client-Centered Care
- Case Management
- Crisis Intervention
- Comprehensive Health Assessment
- Post-Operative Care
- Mobility and Transfer Assistance
- Electronic Health Documentation
Certification
- Standard First Aid & CPR/AED level C
- Basic Life Support (HCP)
- WHMIS
- Mental Health First Aid Standard
- Assessing For Suicide in Kids
Timeline
Customer Service Representative
International Credits Experts
06.2022 - 08.2023
Customer sales representative
Kojifield Logistics
08.2019 - 02.2020
Bachelor of Science - Nursing Science
Seneca Polytechnic
Social Service Worker -
Seneca College
CLINICAL EXPERIENCE
CLINICAL EXPERIENCE
Student Nurse – Orthopedic Unit Cortellucci Vaughan Hospital
Clinical Responsibilities
- Conducted comprehensive and focused nursing assessments.
- Performed neurovascular assessments including circulation, sensation, movement, pulses, and capillary refill.
- Monitored post-operative patients for complications and changes in condition.
- Assisted with medication administration under supervision.
- Assessed and managed pain using evidence-based approaches.
- Provided patient education regarding mobility, safety precautions, and discharge planning.
- Assisted patients with activities of daily living and mobility exercises.
- Collaborated with nurses, physicians, physiotherapists, occupational therapists, and other healthcare professionals.
- Maintained accurate electronic health record documentation.
- Applied infection prevention and control standards.
Student Nurse – Mackenzie Health Rehabilitation Care Centre
Finch Avenue west, Ontario
Clinical Responsibilities
- Provided holistic nursing care to patients recovering from illness, injury, surgery, and functional decline.
- Assisted patients with mobility, transfers, ambulation, and rehabilitation activities.
- Monitored physical, emotional, and cognitive health status.
- Participated in interdisciplinary care planning and patient goal setting.
- Supported discharge planning and transition-of-care processes.
- Promoted patient independence and self-management.
- Assisted with personal care while preserving dignity and autonomy.
- Identified patient safety concerns and implemented preventative measures.
CLINICAL SKILLS
- Functional assessments
- Mobility assistance
- Transfer techniques
- Fall risk assessment
- Skin integrity assessment
- Pressure injury prevention
- Infection prevention and control
- Patient advocacy
- Family support and education
- Head-to-toe assessments
- Neurovascular assessments
- Post-operative monitoring
- Pain assessments
- Vital signs monitoring
- Blood glucose monitoring
- Wound assessment
- Safe patient handling
- Documentation and charting
- Therapeutic communication
SOCIAL SERVICE WORK PLACEMENT
Social Service Worker Student Placement : Abode Community Services 415 Oakdale Road, North York, Ontario
- Conducted client intake interviews and assessments.
- Assisted individuals experiencing social, financial, housing, and mental health challenges.
- Connected clients with community resources and support services.
- Maintained confidential client files and case notes.
- Participated in case management planning.
- Assisted with crisis intervention and client advocacy.
- Supported community outreach initiatives.
- Developed strong therapeutic relationships with diverse client populations.
- Case management
- Client advocacy
- Crisis intervention
- Community resource navigation
- Intake assessments
- Mental health support