Fiona Merry
Dartmouth,NS
Summary
My first job was at a Java Blend in the Penhorn Mall when I just turned 16. I lasted about a week. The owner replaced me with his niece. I was heartbroken, but, I learned a very valuable lesson. Be better at everything if I wanted a career in anything!
In turn I've become a dedicated professional with a strong work ethic and effective communication skills. Proficient in identifying client needs and establishing rapport to drive commitment and sales. Experienced in overcoming objections in customer service environments while fostering positive relationships. Eager to contribute to team success and support organizational objectives.
Overview
1
1
Certification
41
41
years of professional experience
Work History
Operations Manager and Customer Support
Road Armour Inc.
Dartmouth, Canada
04.2021 - Current
- Negotiated contracts with vendors, strengthening supplier relationships.
- Formulated operational procedures aligning with quality standards across all functions.
- Set priorities and delegated responsibilities to enhance team effectiveness.
- Partnered with management on long-term strategic initiatives for organizational success.
- Established employee recognition practices, fostering motivation and communication.
Corporate Sales & Account Manager
Geebo Device Inc.
Halifax, Nova Scotia
01.2017 - 03.2021
- Developed strategic account plans to effectively address customer needs.
- Managed client relationships to enhance satisfaction and retention.
- Collaborated with internal departments to resolve client issues efficiently.
- Addressed customer complaints promptly to maintain service standards.
- Represented company at trade shows and conferences to promote brand visibility.
- Generated leads through proactive cold calling initiatives.
- De-escalated customer interactions by offering alternative solutions to issues.
Account Representative
Thermo Fisher Scientific
, Atlantic Canada
09.2010 - 12.2016
- Secured new business in Maritimes territory for industrial safety division at Thermo Fisher Scientific.
- Managed customer accounts and maintained strong relationships with clients.
- Collaborated with sales representatives to promote and secure new product sales.
- Assisted customers with product inquiries and provided technical support.
- Coordinated order processing and ensured timely delivery of products.
- Conducted product demonstrations to upper management.
- Created a region that was becoming very pleased with Fisher Safety.
- I won Michelin, NB Power, NS Power, Irving (Halifax and Saint John) to name a few.
- I became an honorary Fireman in Pictou County after winning a large tender for fire protection. It should be noted Fisher did not sell FR previously to my creating it in Atlantic Canada.
Inside Sales and Outside Sales
Industrial Distributors
Dartmouth, NS
12.2006 - 12.2010
- Processed customer orders at retail location to support outside sales reps.
- Created reports on the overall performance of the inside sales team, including monthly revenue figures and client retention rates.
- Managed a team of inside sales representatives in order to meet quotas.
- Conducted regular meetings with the inside sales team to review goals and objectives.
Account Executive
G&K Services
12.2004 - 12.2006
- Sought new business and negotiated contracts, contributing to revenue growth over three to seven years. Sized users and secured badge and logo approvals, streamlining branding processes. Sold add-ons such as gloves, wipes, dispensers, and hand cleansers, enhancing product offerings.
- Managed client accounts and maintained strong relationships with customers.
- Collaborated with internal teams to develop tailored service solutions.
- Conducted regular account reviews to ensure client satisfaction and retention.
Owner
The Ceilidh Connection
08.1997 - 01.2003
- Established Nova Scotia's first licensed internet café
- Managed the daily operation of an internet café and lounge
- Hired, trained and motivated staff, maintaining a positive working environment
- Developed and managed budgets, bookkeeping, and inventory controls for restaurant supplies and daily operations
- Coordinated vendor and public relations with government, corporate, and private sector stakeholders
- Maintained a server-based network of 12 computer stations
- Negotiated the lease, prepared payroll and performed basic accounting and data entry duties
- Organized events for patrons renting office space
- Facilitated support for local charities and events, contributing to community humanitarian efforts
Store Manager, Opener
Sportelle, Weekend Addition
Dartmouth, Moncton and St Johns , NS
12.1990 - 01.1996
- Managed daily store operations, ensuring efficient workflow and adherence to procedures.
- Trained and developed staff, enhancing customer service skills and engagement.
- Oversaw inventory management through audits, cycle counts, and shrinkage control processes.
- Implemented visual merchandising strategies to attract customers and optimize sales.
- Recruited, trained, and supervised new employees to maintain high service standards.
- Created weekly personnel schedules to ensure optimal floor coverage within fiscal guidelines.
- Prepared monthly reports on sales figures, expenses, and profits for management review.
- Maintained accurate records of employee performance evaluations for ongoing development.
Supervisor, Instore Marketing
The Hudson Bay
Dartmouth, NS
12.1985 - 01.1990
- Train new employees, prepare schedules, follow and prepare for any promotions as well prepare post mortem at the end of every event.
- Maintain my departments in a clean and organized fashion.
- Monitored potential theft incidents and implemented preventive measures to ensure security.
- Be aware of all sales and budgets and try to excel and strive to be successful with every new year.
- Be an example to my employees at all times by being professional and approachable but always let be know how important leading my example is.
Education
High School Diploma -
Dartmouth High
Dartmouth, NS06-1986
Some College (No Degree) - Dartmouth, NS
IW Akerley Campus
Dartmouth, NSSkills
- Project management
- Customer relationship management
- Vendor negotiation
- Strategic planning
- Supply chain management
- Account management
- Team leadership
- Training and development
- Sales background
- Conflict resolution
- Retail operations management
- Health and safety compliance
- Team building/leadership
- Customer service
- Customer relations specialist
Certification
Fit Tester
Awards
CYBF's Youth Business Young Entrepreneur's Award, "Best Business Plan", 1998
Timeline
Operations Manager and Customer Support
Road Armour Inc.
04.2021 - Current
Corporate Sales & Account Manager
Geebo Device Inc.
01.2017 - 03.2021
Account Representative
Thermo Fisher Scientific
09.2010 - 12.2016
Inside Sales and Outside Sales
Industrial Distributors
12.2006 - 12.2010
Account Executive
G&K Services
12.2004 - 12.2006
Owner
The Ceilidh Connection
08.1997 - 01.2003
Store Manager, Opener
Sportelle, Weekend Addition
12.1990 - 01.1996
Supervisor, Instore Marketing
The Hudson Bay
12.1985 - 01.1990
High School Diploma -
Dartmouth High
Some College (No Degree) - Dartmouth, NS
IW Akerley Campus