Fiona Mckenzie
Edmonton,AB
Summary
Detail-oriented Medical Office Assistant with expertise in patient scheduling, record management, and customer service. Committed to enhancing clinic operations and ensuring patient satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
clinic medical one
Edmonton, AB
12.2023 - 12.2025
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Handled patient check-in and check-out processes to ensure smooth workflow.
- Maintained accurate patient records using electronic health record systems.
- Processed billing and insurance claims to facilitate timely payments.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Greeted patients and visitors in a professional and friendly manner.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Verified insurance coverage for each patient visit.
Education
Diploma - Medical Office Assistant
East West College
Edmonton, AB08-2022
Skills
- Electronic health records
- Billing processes
- Appointment scheduling
- Insurance verification
- Patient check-in
- Customer service
- Data entry
- Office administration
- Team collaboration
- Healthcare compliance
- Appointment reminders
- Phone and email etiquette
- Patient demographics
Languages
English
Professional
Certification
Medical Office Assistant Diploma
Timeline
Medical Office Assistant
clinic medical one
12.2023 - 12.2025
Diploma - Medical Office Assistant
East West College